Resourceful and experienced by offering expertise in customer service, multi-tasking and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Proficient in use of various office support equipment, including Microsoft Office. Outgoing and friendly worker delivering customer service and administrative excellence, including clerical support and public interaction. Excels in time management, scheduling, data-entry and database administration.
Skills
Keyboarding skills
Multi-Line Phone Proficiency
Microsoft Office
Communication skills
Quick-learning
Ambitious
Inter-office communications
Customer service
Organizational skills
Time management
Dependable and reliable
Work History
Flexible Fulfillment, 11/2016 to Current Labcorp – Olney, MD,
Unloaded incoming trucks and properly staged inventory for processing.
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Reviewed and balanced daily bank deposits and deposit report.
Bilingual Secretary, 03/2016 to 07/2020 CODAC – City, STATE,
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Arranged rapid office equipment repair and maintenance with vendors.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Organized, stored and retrieved files to enhance daily operations and support customer needs.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Bilingual Customer Service Representative, 01/2015 to 03/2016 LAZ Parking – City, STATE,
Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Processed orders, credits and tracked returns.
Updated and maintained information in customer accounts for customers.
Communicated with management when customer issues escalated and worked to find resolutions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Processed payments and documented account changes for financial accuracy and transparency.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Completed accurate daily documents, reports and invoices.
Provided onboarding and training for new support staff.
Developed correspondence letters, memos and emails.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Education
High School Diploma: , Expected in 06/2010 Walter Panas High School - Cortlandt Manor, NY, GPA:
Bachelor of Arts: Spanish , Expected in 06/2020 Eastern Connecticut State University - Willimantic, CT, GPA:
Minored in Anthropology
Associate of Arts: Pathways To Teaching, Expected in 06/2018 Quinebaug Valley Community College - Danielson, CT, GPA:
Associate of Science: Computer Networking, Expected in 06/2012 The College of Westchester - White Plains, NY, GPA:
Accomplishments
Honorary member of Phi Theta Kappa and Sigma Delta Pi
President's and Dean's List for Academic Excellence
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