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Fleet Operations Manager / Account Manager Resume Example

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FLEET OPERATIONS MANAGER / ACCOUNT MANAGER
Summary

I desire to obtain a position that will allow me to utilize my education and professional experience to develop others, while also providing continued growth in my personal leadership and management skills development.

Highlights
  • Logistics Management
  • Forklift and Yardmule certified
  • Warehouse Supervision
  • Account Management
  • Customer Service
  • Microsoft Outlook, Word, Power Point and Excel
  • AS400
  • DOT regulations compliance
  • TMW Operating System
  • Managerial experience
  • Profit and loss accountability
  • Shipping and receiving operations
Experience
Brown Trucking CompanyJefferson City, TNFleet Operations Manager / Account Manager01/2017 to 05/2020
  • Dedicated Account Manager - Direct person of contact for many multi-million dollar accounts.
  • Managing 50+ drivers on a daily basis - Coordinating with customers and drivers about freight needs.
  • Customer service - Talking to customers on a daily basis to get their freight delivered on time and safe.
  • Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Created and enforced policies and procedures for entire logistics team.
  • Monitored spending to ensure that expenses are consistent with approved budgets.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Facilitated 10% reduction in empty miles on account collaborating with operators to improve number of unloaded miles.
Total TransportationLoudon, TNNight Fleet Manager08/2016 to 01/2017
  • Night Fleet Management - After hours driving management. Including assigning trucks and shipments.
  • Dispatching drivers on their shipments.
  • AS400 System - Working with all aspects of dispatching through the as400 program.
  • XPM - Basic knowledge in working with XPM management system.
  • PC Miler - Adding multiple stops to find best route possible.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
Old Dominion Freight LineWhite Pine, TNWarehouse / Dock05/2006 to 07/2016
  • Fill in operations supervisor.
  • Operated AS400 systems effectively and accurately to enure all shipments were unloaded and loaded correctly.
  • Worked at a rapid pace to meet tight deadlines. Unloaded, picked, staged and loaded products for shipping.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
  • Evaluated challenging warehouse situations and resolved issues to comply with company guidelines and maintain good process flows.
  • Positioned a wide variety of shipments including HAZMAT between receiving, storage and shipping areas to efficiently transfer items with minimum wasted effort.
  • Scanned container labels with RF scanners to verify contents and determine target destinations.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.
Education
Bachelor of Science:Business ManagementTusculum University , Greeneville, TN, United States
  • Cum laude graduate
  • Dean's List Honoree
  • 3.6 GPA
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Resume Overview

Companies Worked For:

  • Brown Trucking Company
  • Total Transportation
  • Old Dominion Freight Line

School Attended

  • Tusculum University

Job Titles Held:

  • Fleet Operations Manager / Account Manager
  • Night Fleet Manager
  • Warehouse / Dock

Degrees

  • Bachelor of Science : Business Management

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