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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Multi-talented retail manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Merchandising operations
  • Developing brand messaging
  • Communications
  • Customer service
  • Team management
  • Process improvement
  • Organization
  • Strategic selling
  • Relationship development
  • Team building
  • Operational improvement
  • Business operations
  • Supervision
Work History
09/2018 to Current Flagship Stock Manager Belk | Zebulon, NC,
  • Led and developed a team of 10.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Recruited, hired and trained over 20 new team members in the time I have been there.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
08/2015 to 09/2018 Visual Manager Lennox International | Newington, CT,
  • Coordinated with merchandising department to support release and product allocation dates.
  • Managed analytical reports to identify and track sales activities and customer trends.
  • Increased visual impact and sales 22% through optimal arrangement of mannequins, fixtures, walls and tables.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Led and developed team of 5.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
08/2012 to 08/2015 Store Manager Abercrombie & Fitch | City, STATE,
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Created work schedules according to sales volume and number of employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Planned budgets and authorized payments and merchandise returns.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Education
Expected in 06/2011 Bachelor of Arts | History University Las Vegas Nevada, Las Vegas, GPA:
  • Graduated with 3.2 GPA
  • Majored in History
Expected in 06/2006 High School Diploma | Centennial H.S., Las Vegas, GPA:
  • Graduated with 3.7 GPA
  • Received Millennium Scholarship
  • Received Honors Diploma

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Resume Overview

School Attended

  • University Las Vegas Nevada
  • Centennial H.S.

Job Titles Held:

  • Flagship Stock Manager
  • Visual Manager
  • Store Manager

Degrees

  • Bachelor of Arts
  • High School Diploma

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