Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Multi-talented retail manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Skills
Merchandising operations
Developing brand messaging
Communications
Customer service
Team management
Process improvement
Organization
Strategic selling
Relationship development
Team building
Operational improvement
Business operations
Supervision
Work History
09/2018 to CurrentFlagship Stock ManagerBelk | Zebulon, NC,
Led and developed a team of 10.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Recruited, hired and trained over 20 new team members in the time I have been there.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Marked-down clearance items and relocated merchandise to proper store areas.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Answered questions about store policies and concerns to support positive customer experiences.
Trained team members in successful strategies to meet operational and sales targets.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
08/2015 to 09/2018Visual Manager Lennox International | Newington, CT,
Coordinated with merchandising department to support release and product allocation dates.
Managed analytical reports to identify and track sales activities and customer trends.
Increased visual impact and sales 22% through optimal arrangement of mannequins, fixtures, walls and tables.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Led and developed team of 5.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Marked-down clearance items and relocated merchandise to proper store areas.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
08/2012 to 08/2015Store ManagerAbercrombie & Fitch | City, STATE,
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Created work schedules according to sales volume and number of employees.
Rotated merchandise and displays to feature new products and promotions.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Planned budgets and authorized payments and merchandise returns.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Hired, trained and evaluated personnel in sales and marketing.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Education
Expected in 06/2011Bachelor of Arts | History University Las Vegas Nevada, Las Vegas, GPA:
Graduated with 3.2 GPA
Majored in History
Expected in 06/2006High School Diploma | Centennial H.S., Las Vegas, GPA:
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