first trust home loans resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Results-oriented employee knowledgeable about wide range of loan products. Professional in working with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities.

  • Loan File Maintenance
  • Problem Solving
  • Loan File Review
  • Application Review
  • Decision Making
  • Customer Relations
  • Attention to Detail
  • Terms Definition
  • Microsoft Office
  • Active Listening and Learning
  • Time Management
  • 10-Key Typing
  • Oral and Written Comprehension
  • Documentation and Recordkeeping
  • Customer Service
  • Good Work Ethic
  • Conflict Resolution
  • PPE Use
  • Planning & Organizing
  • Basic Math
  • Critical Thinking
  • Problem Resolution
  • Data Management
  • Flexible Schedule
  • Supervision & Leadership
  • Team Management
  • Training & Development
  • Active Listening
  • Team Building
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Organizational Skills
  • Computer Skills
  • Relationship Building
  • People Skills
  • Motivational Leadership
  • Supply and Inventory Management
  • Team Supervision
  • Work Planning and Organization
  • Coaching and Mentoring
  • Training and Development
  • Verbal and Written Communication
  • Team Leadership
  • Teamwork and Collaboration
  • Goal Setting
  • Performance Tracking and Evaluation
  • Project Planning
  • Staff Training
  • Employee Coaching and Motivation
  • Employee Development
Education and Training
Sheridan High School Sheridan, AR Expected in 05/2007 High School Diploma : - GPA :
Carrols Restaurant Group, Inc. - First Trust Home Loans
Strongsville, OH, 10/2020 - 10/2022
  • Prepared Closed Loans for shipping off to the Investors to get purchased.
  • Would work the purchase conditions sent back by the Investors in order to clear loan for purchase.
  • Pay the Mortgage Insurance Fees be it Conventional, VA or FHA Fees.
  • Track Notes to make sure they get signed and initialed correctly and to the Investors within 5/7 days of Closing date of loan.
  • Transfer of Mers to the Investors after Purchase of loans and uploading of the Purchase Advices to the Warehouses for each loan.
  • Keep in touch with Title companies as well making sure we have all required documents for each loan Closed by said Title inc.
Music And Arts - Assistant Manager
North Hills, CA, 09/2015 - 09/2020
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Assisted personnel with duties and tasks during high-volume periods.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
Walmart - Customer Service Manager
City, STATE, 01/2008 - 09/2015
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Troubleshot shortages and overages to support quality control efforts.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Conducted research and reviewed findings to solve customer issues.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Explained benefits, features and recommendations to maximize client retention.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
  • Created training manuals to resolve simple and complex customer issues.
  • Improved customer service wait times to mitigate complaints.
  • Monitored phone calls to provide feedback and coaching.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Generated KPI reports to track and improve metrics.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Organized client contracts, records and reports to strengthen traceability.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Executed on-time and under-budget project management to resolve complex issues.

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Resume Overview

School Attended

  • Sheridan High School

Job Titles Held:

  • First Trust Home Loans
  • Assistant Manager
  • Customer Service Manager


  • High School Diploma

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