LiveCareer-Resume

first assistant store manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Forward-thinking Manager with 12+ years of management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills
  • Recruiting and Interviewing
  • Staff Supervision
  • Employee performance evaluations
  • Training
  • Business planning
  • Cost Control
  • Budgeting
  • Employee scheduling
  • Staff Management
  • Sales growth
  • Financial Management
  • Strategic Planning
Work History
First Assistant Store Manager, 02/2020 - 03/2021
Sonic Drive-In Salisbury, NC,
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Planned team-building exercises to increase employee performance and job satisfaction.
First Assistant Manager, 06/2018 - 06/2020
Big Lots Saint Petersburg, FL,
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored security and handled incidents calmly.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Store Manager, 01/2007 - 07/2012
Seminole Gaming Hollywood, FL,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

+ Edit or add your own

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Head Server, 07/2012 - 12/2017
Applebee's Grill + Bar City, STATE,
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Supervised staff of Number servers while serving tables and maintaining inventories.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Led team of 19 servers and bartenders.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Education
Diploma: General Studies, Expected in 05/2003
-
Amelia High School - Batavia, OH
GPA:
Status -
Certifications
  • ServSafe
  • Guest Relations
  • Gross Profit
  • Time Management
  • Leadership
,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Amelia High School

Job Titles Held:

  • First Assistant Store Manager
  • First Assistant Manager
  • Assistant Store Manager
  • Head Server

Degrees

  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: