fire theft and fraud investigator resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
I am applying for your Senior Claims specialist position. With my education, experience and skill, I believe I am an ideal match for the University of Washington, and as an accomplished fraud investigator with strong instincts and the proper training to identify fraud and minimize risk, I am certain that I can be a valued asset and I look forward to putting my skills and experience to work for you. I have enclosed my resume that encompasses my career in business, management, investigation and fraud detection. At my current employer, I am a solid investigator who consistently identifies fraudulent claims, no matter the uniqueness of the situation. I believe in solid attention to detail and I have never had a problem putting in the necessary time and asking the tough questions during an investigation. Along with these skills, I have also developed solid professional instincts during my successful employment for two Fortune 500 companies. The business management experience I have garnered allows me to cultivate successful long-term relationships with clientele, staff, and professionals. This has made me a respected and valued employee at both of these companies. My dedication to excellence in performance, my ability to interact professionally with all levels of personnel, and my desire to grow as an employee and leader and apply what I have learned in this field make me an asset to an organization such as this. I look forward to the opportunity to speak with you soon and discuss future employment. Please feel free to contact me at the contact information listed above and below. Claim and Fraud Investigatorr I am a dedicated business professional with experience investigating white collar fraud and fraudulent insurance claims. In addition to my insurance and business claim investigative skills I also obtained a Master's degree in Criminal Justice and Criminology from the University of Cincinnati, where my focus was White-Collar Fraud. This esteemed university's Criminal Justice program is one of the highest ranked and regarded programs in the country. I also excel in risk management, policy interpretation and negotiating payment solutions, while also specializing in automobile and general liability claims handling. Claims Handling and Coverage Interpretation Fraud Investigation Damage Assessment Evaluation of Liability Exposure Accurate and thorough Claims Reporting and Documentation Coverage Interpretation Confidential Records Management Risk Assessment and Mitigation

Microsoft Excel, Word, Access, Outlook, Multiple others

  • Enterprise Rent A Car-Danville, Illinois Branch Rental Manager, August 2003 through August 2007 Starting as a Business Management trainee with Enterprise in 2003, I worked my way up to Branch Rental Manager by operating a successful business where Risk Management was a high priority.
  • In addition, I was in charge of a number of employees and operated a business that catered to not only the general public, but also addressed the business needs of some large national corporations with offices the Danville, Illinois area such as Walgreen's, Thyssen Krupp Gerlach, Quaker Oats, and ConAgra Foods.
  • Outcomes: Led the turnaround of a branch that was not profitable when I first started into one of the only consistently profitable branches in the downstate Illinois region Led Enterprise Rent A Car to 100% Market Share in the Danville, Illinois by taking over the business of the only competition that existed in the area.
  • In addition, I helped open another Enterprise Rent A Car in Danville, Illinois that opened in the same space previously occupied by our competitor.
  • No other competition was able to successfully open up an operation in my area.
07/2007 to Current
Fire, Theft, and Fraud Investigator Progressive Insurance City, STATE,
  • Analyze claims to determine extent of company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions.
  • I'm one of the few file owners that handles all major coverage investigations over multiple states, as I am known for my thorough coverage investigations and ability to consistently identify fraudulent claims that are presented.
  • I also mitigate risk to both the insured and my employer, as well as following individual state-mandated guidelines with regards to claims handling, including and mostly in, Washington state.
  • I also work closely with our claims legal team to avoid and mitigate risk to both our insured and the company Outcomes: Uncovered fraudulent claims; provided evidence and testimony in court that prevented thousands of dollars in claims overpayments that benefit our insureds I handle the most complex coverage investigations with regards to fraudulent losses over multiple states due to my ability to not only adhere to guidelines, but work closely and well with law enforcement and the court system to achieve favorable outcomes My penchant for extremely thorough and detailed investigations allows me to have the lowest overall claim inventory of the investigators over our 6 state region, which allows me to have more time to properly investigate and address all claims and investigations that are brought before me and helps enable continued positive outcomes.
Expected in May 2003 to to
Bachelor of Science: Sociology
University of Illinois - Champaign-Urbana, Illinois


Expected in June 2011 to to
Masters of Science: Criminal Justice
University of Cincinnati - Cincinnati, Ohio
Criminal Justice

inventory, law enforcement, legal, Access, Microsoft Excel, Outlook, Word, settlements

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Resume Overview

School Attended

  • University of Illinois
  • University of Cincinnati

Job Titles Held:

  • Fire, Theft, and Fraud Investigator


  • Bachelor of Science
  • Masters of Science

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