LiveCareer-Resume

Fine Dining Server resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented Waiter with 2 years of experience in fine dining. Skilled at memorizing menus and orders, handling high-traffic times and maintaining accuracy with large orders. Dedicated to excellent customer service and best-in-class dining experiences.

Skills
  • Customer Service (5 years)
  • Powerpoint (3 years)
  • Word (3 years)
  • Microsoft Excel (3 years)
  • Microsoft Outlook
  • English (10+ years)
  • Typing (5 years)
  • POS (1 year)
  • Phone Etiquette (3 years)
  • Kitchen Experience
  • Busser
  • Cooking
  • Food Safety
  • Restaurant Experience
  • Culinary Experience
  • Good work ethic
  • Problem resolution
  • Communication
  • Multitasking
  • Reliable & trustworthy
  • PPE use
  • Food Safety Standards
  • Cleaning and Sanitizing
  • High Volume Dining
  • High Energy and Stamina
  • Menu Memorization and Presentation
Education and Training
Pasco-Hernando Community College , Expected in Associate : - GPA :
Experience
Wesleylife - Fine Dining Server
West Des Moines, IA, 07/2018 - Current
  • Provided guests with information about menu items, made suggestions and took orders.
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Maintained smooth and efficient flow of guests into and out of assigned sections.
  • Picked up food in kitchen and delivered to guests according to established protocols.
  • Entered customer food orders into computer system.
  • Stocked server areas with supplies before, during and after shifts.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Grand Beach Hotel - Hostess
Miami, FL, 08/2018 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Took beverage orders and served drinks during peak meal times.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered phones promptly to record and confirm reservations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Explained QR code scanning for electronic menu access.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Rogers Group Inc - Customer Service Representative
Cross Plains, TN, 08/2015 - 08/2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offJessicags.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
Experience
Bed Bath & Beyond, Inc. - Senior Sales Associate
San Francisco, CA, CA 03/2015 - Current
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Trained and developed sales team associates in products, selling techniques and procedures
  • Maintained organized, presentable merchandise to drive continuous sales
  • Implemented up-selling strategies for recommending accessories and complementary purchases

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Resume Overview

School Attended

  • Pasco-Hernando Community College

Job Titles Held:

  • Fine Dining Server
  • Hostess
  • Customer Service Representative

Degrees

  • Associate

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