Fine Dining Server resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Detail-oriented Waiter with 2 years of experience in fine dining. Skilled at memorizing menus and orders, handling high-traffic times and maintaining accuracy with large orders. Dedicated to excellent customer service and best-in-class dining experiences.
Skills
Customer Service (5 years)
Powerpoint (3 years)
Word (3 years)
Microsoft Excel (3 years)
Microsoft Outlook
English (10+ years)
Typing (5 years)
POS (1 year)
Phone Etiquette (3 years)
Kitchen Experience
Busser
Cooking
Food Safety
Restaurant Experience
Culinary Experience
Good work ethic
Problem resolution
Communication
Multitasking
Reliable & trustworthy
PPE use
Food Safety Standards
Cleaning and Sanitizing
High Volume Dining
High Energy and Stamina
Menu Memorization and Presentation
Education and Training
Pasco-Hernando Community College, Expected in ā āAssociate: - GPA:
Experience
Wesleylife - Fine Dining Server West Des Moines, IA, 07/2018 - Current
Provided guests with information about menu items, made suggestions and took orders.
Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Maintained smooth and efficient flow of guests into and out of assigned sections.
Picked up food in kitchen and delivered to guests according to established protocols.
Entered customer food orders into computer system.
Stocked server areas with supplies before, during and after shifts.
Monitored customer movements and quickly cleared empty tables for future customers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Grand Beach Hotel - Hostess Miami, FL, 08/2018 - Current
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered telephone to provide dining information and take reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Communicated with servers about new tables, changes in food availability and customer comments.
Took beverage orders and served drinks during peak meal times.
Built positive relationships with other front-of-house and kitchen staff.
Answered phones promptly to record and confirm reservations.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Explained QR code scanning for electronic menu access.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Rogers Group Inc - Customer Service Representative Cross Plains, TN, 08/2015 - 08/2018
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
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