Dynamic restaurant professional with 5+ years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Skills
Upscale dining expertise
Table turnover skills
Party service experience
Dining customer service
Food safety understanding
Point of Sale (POS) system operations
Bussing expertise
Effective customer upselling
Conflict and dispute resolution
Sales abilities
Experience
Fine Dining Server /Cocktail Waitress, 04/2005 to 10/2007 Kohler – Costa Mesa, CA,
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Designed custom private function and banquet packages to accommodate groups of up to 50, including business dinners, sales presentations, club meetings, weddings and charity events.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Recorded orders and partnered with team members to efficiently serve food and beverages during LIVE Entertainment(i.e. "Run-For-Cover", "Rudy Parris" etc...)
Inspected restrooms for cleanliness and availability of supplies 4 or more times per shift.
Calculated charges, issued table checks and collected payments from customers.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Prepared salads and appetizers to back up kitchen staff.
Plated food and ensured plate presentation and food quality were of highest standard.
Waitress /Food Expeditor, 02/2007 to 09/2008 Applebee's Neighborhood Grill – City, STATE,
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Maintained accuracy while handling payments of up to $400.00, (often multiple "split-checks") giving correct change and printing receipts with P.O.S. system.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked order accuracy and food quality before delivering to customers.
Answered phones politely and promptly, accurately recording and confirming reservations.
Carried up to 5 plates at one time without dropping or spilling, decreasing overall customer wait time.
Coordinated service for food runners and other kitchen staff.
Provided mentorship and guidance to new kitchen team members.
Cross-trained in "Food-Expoditor" and "Carside To-Go" positions to support team and help meet all customer needs.
Emphasized fast, friendly customer service.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Banquet Server, 07/2015 to 10/2015 Culinary Staffing Of America – City, STATE,
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of 50 to 400.
Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Education
GED: , Expected in Visalia Literacy Center - Visalia, CA, GPA:
Awards
Earned "Most out-going Server" Award for Applebee's.
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