Fine Dining Server resume example

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Treated associates with fairness and respect, providing recognition of accomplishments.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Oversaw efficient receiving and inventory management to keep stock within optimal levels.
• Ensure safety and satisfaction of all customers and employees
• Inspired staff to deliver the highest level of customer service by incentives for budtenders with high sales or good reviews
• Hired and fired employees
• Budtended
• Payroll
• Train new employees
• Bank deposits
• Worked with flow hub and MJ freeway point of sales
• Made employee schedule
• Inventory create SOP for bud tenders and cannabis information packets for new hires help

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• Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
• Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
• Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
• Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
• Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Payroll
• Bank deposits and withdraws
• Worked with Softouch and aloha POS
• Tought employees how to successfully upsell

• Recommended and served alcoholic beverages to patrons during high-volume shifts.
• Maintained tidiness and organization throughout bar area.
• Took drink orders from tables and bar area and relayed to bartenders.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Created rapport with new and returning patrons to foster guest satisfaction.
• Suggested cocktail choices based on customer preference, daily specials and inventory availability.
• Calculated charges, issued table checks and collected payments from customers.
• Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
• Maintained accurate cash handling practices while efficiently serving customers.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Menu knowledge
• Efficiency by working under pressure