Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Organized server with experience in high volume and fine dinningrestaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Trained in all upscale dining positions, including steward, food runner, back waiter and front waiter. Knowledgeable about wine pairings, mixed drinks and bar service. Adept at maintaining food safety, delivering orders quickly and meeting all guest needs in fast-paced fine dining establishments. Experienced in restaurant and special event services for weddings, reunions and other parties. Enterprising fine dining professional well-versed in completing tasks such as polishing silverware, setting up tables and cleaning up spills. Well-organized and conscientious with proactive and attentive nature. Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease. Over two years of fine dining service experience. Versatile server with 10 years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of 100% due to friendliness, speedy service and excellent memory. All in all i have experience in every type of dinning . In all of my work experience i have provided my employer, co-workers, and guest exemplary service.
Accomplishments
Supervised team of 10 staff members.
Resolved product issue through consumer testing.
Skills
Cash handling
Beverage preparation
Stocking and Replenishing
Menu Memorization
Hospitality Service Expertise
Guest Seating Arrangements
Food Sales and Promotion
Bill Computation
Table Setting Knowledge
Front-of-house display creation
Item promotion
Food spoilage prevention
Menu presentation
Bar terminology
Tableside Service
Wine Service
Service Prioritization
Food sales and promotion
Sales
Hospitality service expertise
Equipment and Instrument Sterilization
Guest Service
Setting Up Tables
Food Service Skills
Dining area maintenance
Food and beverage pairings
Point of Sale Knowledge
Order Accuracy
High-Volume Dining
Guest Relations Management
Daily Specials Memorization
Ordering Procedures
Food running
Banquet coordination
Food preparation and safety
Food station setup
Performance improvement
Guest relations management
To-Go Order Preparation
Food Tray Carrying
Stocking and replenishing
Cleaning
Point of sale knowledge
Sales expertise
Teamwork
Allergy Management
Taking Reservations
Greeting and Escorting Guests
Work History
11/2018 to CurrentFine Dining ServerUrbana Country Club | Urbana, IL,
Ran food from chefs to guest tables including dishes that required special serving techniques.
Took and submitted orders, including customer preferences and dietary requirements.
Suggested wine pairings to go with specific menu items.
Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Managed sections for smooth flow of guests and orders.
Rolled silverware, set up tables and polished glassware and silverware.
Increased sales from $25 to $300 by upselling wine glasses towine bottles to customers.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Displayed enthusiasm and promoted wine service to customers, successfully increasing referrals and walk-in business.
Used cash registers and credit card machines to cash out customers, handling average sale of $300 per table.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Bussed and reset up to 50 tables per shift, working efficiently to keep dining room and work areas clean.
Managed food resources, memorized orders and coordinated service in 40-table restaurant.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Moved and set up seating, prepared extra silverware and learned new specialty menus prior to arrival of large groups.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Asked customers for feedback, solved problems, provided additional items and specials throughout meal.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Processed orders and sent to kitchen employees by sending in order by course on computer system.
Checked guests' identification before serving alcoholic beverages.
12/2017 to 03/2018ServerLa Costa Glen Carlsbad | Carlsbad, CA,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset 75 tables per shift, working efficiently to keep dining room and work areas clean.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Checked identification to enforce age regulations for alcoholic beverages.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
06/2011 to 11/2015Lead ServerThe Waters Senior Living | Warrendale, PA,
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Kept register accurate through correct billing, payment processing and cash management practices.
Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for casual restaurant with social relevancy and intentionality.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Displayed enthusiasm and promoted friendly and professional service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
05/2014 to 10/2016ServerLa Costa Glen Carlsbad | Carlsbad, CA,
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Education
Expected in 07/2012GED | Mohegan Highschool, Clinton Twp. MI, GPA:
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