Accomplished leader receptive to client needs. Successful at managing the task lists of even the most demanding business executives.
Strong customer relationship builder
Ability to handle/resolve problems
Efficiently operated two high volume restaurants with a combined staff of 120 culinary and restaurant professionals.Answered telephone calls and responded to inquiries.
Supported all kitchen operations when chef was absent.
Responisble for the daily operations of the front of the house.
Managed bartenders, waitstaff and bussers.
Made weekly schedules.
Responsible for training and folllow up for all hourly employees.
Answered all telephone inquiries regarding catering and special events.
Detailed all in house and off property functions.
Assisted General Manager in all matters pertaining to the front of the house.
Responsible for answering all telephone calls regarding catering and in house events.
Kept a phone log and communication records of all past and future clients.
Maintained company policies for employee training and development.
Performed all necessary duties and complied with restaurant operations according to company policies.
Answered all calls pertaining to booking and detailing of all in house reservations.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.
Booked reservations for hotel and was knowledgeable of demographics and local area attractions.
Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Implemented changes to customer service program, resulting in higher customer satisfaction ratings.Provided cross training to new staff members.
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