fine dining manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at a leading private club. Driven to raise the bar for fine dining and all aspects of guest relations.
Skills
Service-oriented
Food service background
Inventory control and record keeping
Dynamic, friendly hostess
Staff scheduling
Natural leader
Point of Sale (POS) system operation
Passion for customer satisfaction
Conflict resolution techniques
Trained in performance and wage reviews
Results-oriented
Business operations expertise
Marketing and advertising
Strong work ethic
Work History
Fine dining manager, 02/2016 - 05/2017 Tropicana Entertainment – Baton Rouge, LA,
I managed the two fine dining restaurants at Promontory Ranch Club, The Hearth and The Peak, as
well as all golf food with the Turnhouse and the beverage cart.
Organized Special events in the restaurant, including receptions, promotions and corporate luncheons.
Creates a genuinely friendly, yet professional relationship with the members.
Correctly managed inventory and ordered appropriate supplies.
Manage a 45000$ liquor inventory
Maintain accurate recordings of berg reports (liquor control system) and compare with sales reports.
Schedule 25 front of the house staff.
Coordinate with golf on events including food and beverage.
Coordinate with marketing on events including food and beverage.
Develop standard operating procedures for all outlets.
Develop job descriptions for all positions.
Carefully developed a labor plan that met the food and beverage budget.
Intimate knowledge of APS payroll system as well as Jonas sales system.
Work closely with two executive chefs as well as two food and beverage managers.
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Prepared for and executed new menu implementations.
Children's divisional education clinic leader and specialist, 11/2012 - Current Sandestin – Destin, FL,
I travel to ski areas in the Intermountain division of PSIA to educate and evaluate ski instructors in children's
learning and development for snow sports.
Lead educational clinics for the development of children's learning.
Co-developed an apprentice training program at Deer Valley Ski Resort.
Improve trainee's skiing as well as teaching development.
Ski Instructor/Staff trainer, 10/1996 - 04/2017 Gelson's – Carlsbad, CA,
Ski instructor for over 30 years
Level three certified for 20 years
Resort ski trainer/mentor for 17 years
Divisional trainer for 5 years
Specialize in children's teaching and development
Instruct all levels of ski abilities
Develop training for apprentice instructors
Floor supervisor, 04/2015 - 09/2015 Promontory Ranch Club – City, STATE,
Supervised 10 front of the house staff in a fine dining clubhouse.
Scheduled staff, worked alongside in every capacity including bussing,
bartending, serving, and hosting, and interacting with the membership.
Communicated with the chef to
ensure that the highest possible food quality was being presented to the members.
Scheduled the beverage cart attendants and ordered product for the cart.
Beverage Cart Attendant, 04/2011 - 09/2014 Promontory - The Ranch Club – City, STATE,
I served food and beverages to either the Dye course or the Nicholas course on a beverage cart.
I set up
and broke down the cart, interacted with the members, co worked with the golf pro shop for special events.
Accomplishments
Created friendship and alliances.
Organization of the cart.
Trained new staff.
Assistant Manager, 04/2006 - 10/2006 Zermatt Resort – City, STATE,
Organized training for two restaurant and bakery staff.
Produced their weekly schedule.
Developed a
5 star service manual.
Worked the floor alongside the service staff when they needed extra service help.
Education
Master of Science: Marriage and Family Therapy(Thesis incomplete), Expected in 1990 - Central Conneticut State University - New Britian, Ct GPA: Status -
3.3 GPA
Distinguished psychology student award
Graduated Summa Cum Laude
Bachelor of Arts: Psychology, Expected in 1985 - North Adams State College - Adams, MA GPA: Status -
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Resume Overview
School Attended
Central Conneticut State University
North Adams State College
Job Titles Held:
Fine dining manager
Children's divisional education clinic leader and specialist