Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Skills
High customer service standards
Conflict resolution proficiency
Troubleshooting skills
Proficient in customer account software
Service solutions expert
Dedicated to process improvement
Telecommunications knowledge
Skilled with Microsoft Office Suite
Accomplishments
Exceeded corporate target for customer satisfaction for six months in a row.
Experience
Financial Services Trainee, 02/2017 to Current Octagon – Boston, MA, Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.
Server/Bartender, 09/2016 to 02/2017 Paradies Lagardère Travel Retail – Tempe, AZ, Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns.
Retail Sales Consultant, 11/2014 to 09/2016 Southern Glazer's Wine And Spirits, Llc – Lexington, KY, Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Call Center Technical Support, 05/2014 to 11/2014 Telvista, Inc. – Dallas, TX, Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times.
Dual Rate Supervisor, 08/2013 to 04/2014 Penn National Gaming – Bangor, ME, Educated customers on game rules and mathematical probabilities of various wagers. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Maintained the integrity of table game operations by supervising blackjack and poker dealers.
Table Games Dealer, 09/2010 to 08/2013 International Bancshares Corp – Brownsville, TX, Educated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards.
Customer Service Representative, 05/2009 to 07/2010 International Bancshares Corp – Houston, TX, Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.
Customer Service Representative, 05/2008 to 05/2009 Affinitas Corp – City, STATE, Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
Education and Training
Some College: Graphic Design, Expected in 2010 Highland Community College - Highland, KS GPA:
: High School, Expected in 2008 Horton High School - Horton, KS GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
