Financial Services Trainee Resume Example
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FINANCIAL SERVICES TRAINEE
Summary
Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Skills
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Accomplishments
Exceeded corporate target for customer satisfaction for six months in a row.
Experience
03/2017 to Current
Financial Services TraineeOctagon － Boston , MACollected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
10/2016 to 03/2017
Server/BartenderParadies Lagardère Travel Retail － Tempe , AZUp-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns.
12/2014 to 10/2016
Retail Sales ConsultantSouthern Glazer's Wine And Spirits, Llc － Lexington , KYComputed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
06/2014 to 12/2014
Call Center Technical SupportTelvista, Inc. － Dallas , TXCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times.
09/2013 to 05/2014
Dual Rate SupervisorPenn National Gaming － Bangor , MEEducated customers on game rules and mathematical probabilities of various wagers. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Maintained the integrity of table game operations by supervising blackjack and poker dealers.
10/2010 to 09/2013
Table Games DealerInternational Bancshares Corp － Brownsville , TXEducated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards.
06/2009 to 08/2010
Customer Service RepresentativeInternational Bancshares Corp － Houston , TXCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.
06/2008 to 06/2009
Customer Service RepresentativeAffinitas Corp － City , STATECollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
Education and Training
2010
Some College: Graphic DesignHighland Community College － City, State, USA
2008
High SchoolHorton High School － City, State, USA
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Resume Overview
School Attended
- Highland Community College
- Horton High School
Job Titles Held:
- Financial Services Trainee
- Server/Bartender
- Retail Sales Consultant
- Call Center Technical Support
- Dual Rate Supervisor
- Table Games Dealer
- Customer Service Representative
Degrees
- Some College : Graphic Design
High School
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