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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Skills
  • High customer service standards
  • Conflict resolution proficiency
  • Troubleshooting skills
  • Proficient in customer account software
 



  • Service solutions expert
  • Dedicated to process improvement
  • Telecommunications knowledge
  • Skilled with Microsoft Office Suite
Accomplishments
Exceeded corporate target for customer satisfaction for six months in a row.
Experience
Financial Services Trainee, 02/2017 to Current
OctagonBoston, MA,
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Server/Bartender, 09/2016 to 02/2017
Paradies Lagardère Travel RetailTempe, AZ,
Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns.
Retail Sales Consultant, 11/2014 to 09/2016
Southern Glazer's Wine And Spirits, LlcLexington, KY,
Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Call Center Technical Support, 05/2014 to 11/2014
Telvista, Inc.Dallas, TX,
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times.
Dual Rate Supervisor, 08/2013 to 04/2014
Penn National GamingBangor, ME,
Educated customers on game rules and mathematical probabilities of various wagers. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Maintained the integrity of table game operations by supervising blackjack and poker dealers.
Table Games Dealer, 09/2010 to 08/2013
International Bancshares CorpBrownsville, TX,
Educated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards.
Customer Service Representative, 05/2009 to 07/2010
International Bancshares CorpHouston, TX,
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.
Customer Service Representative, 05/2008 to 05/2009
Affinitas CorpCity, STATE,
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
Education and Training
Some College: Graphic Design, Expected in 2010
Highland Community College - Highland, KS
GPA:
: High School, Expected in 2008
Horton High School - Horton, KS
GPA:

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Resume Overview

School Attended

  • Highland Community College
  • Horton High School

Job Titles Held:

  • Financial Services Trainee
  • Server/Bartender
  • Retail Sales Consultant
  • Call Center Technical Support
  • Dual Rate Supervisor
  • Table Games Dealer
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Some College

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