03/2017 to CurrentFinancial Services TraineeTD Ameritrade － Omaha, NECollected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
10/2016 to 03/2017Server/BartenderOlive Garden － Omaha, NEUp-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns.
12/2014 to 10/2016Retail Sales ConsultantAT&T － Papillion, NEComputed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
06/2014 to 12/2014Call Center Technical SupportCentury Link － Omaha, NECollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times.
09/2013 to 05/2014Dual Rate SupervisorHorseshoe Casino － Council Bluffs, IAEducated customers on game rules and mathematical probabilities of various wagers. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Maintained the integrity of table game operations by supervising blackjack and poker dealers.
10/2010 to 09/2013Table Games DealerSac And Fox Casino － Powhattan, KSEducated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards.
06/2009 to 08/2010Customer Service RepresentativeVangent Inc. － Lawrence, KSCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.
06/2008 to 06/2009Customer Service RepresentativeAffinitas Corp － Lawrence , KSCollected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
