Dedicated worker with exceptional Customer Service skills, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Able to multitask and communicate effectively with fellow staff, and upper management team also being open to new ideas.
Customer Service: Cash-Handling Procedures
Operated a cash register for cash, check, and credit card transactions with 100% accuracy
Customer Complaint Resolution
Communication with Managers and Team Members
Developed through extensive experience in diverse environments that include retail, telemarketing, food service, and administration
Strong work ethic also i have been trained on hiring as well as orientations, Inventory control procedures
Excellent verbal and written communication skills. Perform background and credit checks for financial aid recipients
Excellent communication, multitasking, adaptability, and time management skills,Loss prevention
Sharpened through multiple customer service positions, Time management
Managing over 32 crew or more up to 10 hours per day. Crew scheduling, training plans, and crew challenges for 14 days, Detail-oriented, Proficient in MS Office
Financial Services Representative, 02/2017 to CurrentMalcolm X College Library － Chicago, IL
Passionate student seeking an entry-level financial services representative position where the focus is giving students the opportunity to gain an education that will allow them future success.
Filed all paperwork confidentially.
Helping students with FASFA online.
Meet with students to determine the amount of financial aid they need and are eligible for.
Shift Manager, 03/2014 to 05/2017McDonald's － Chicago, IL
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Perform full scale of customer service functions in a fast-paced restaurant.
Delegating task to floor supervisor and/or crew trainers and completing all Guest Service Department Task.
Take order, respond to customer requests, complaints, and serve food.
Developed a reputation for quality of food service and guest expectation.
Being able to manage over 36 crew with full training of new employees.
Proven history of being able to balance competing priorities and tight deadline.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Reimbursement Specialist, 03/2009 to 08/2012A Z Medical Billing Services Inc － Woodridge, IL
Thoroughly investigated past due invoices and minimized number of unpaid accounts. and recorded and filed patient data and medical records
Carefully reviewed medical records for accuracy and completion as required by insurance companies
Strictly followed all federal and state guidelines for release of information
Wrote clear and detailed clinical phone messages for physicians. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered
Directed patient flow during practice hours, minimizing patient wait time
Completed numerous office administration tasks, including sorting and filing confidential client information requests
Billed medical claims using CMS 1500 forms, checking patient insurance information, entering patient's demographics, and entering doctor's medical procedure for each patient seen
Following up with insurance companies for payments on medical bills
Cash posting, collections, and working MVA's
Cashier/ Customer Service, 11/2007 to 04/2008Ultra Foods Company － Forest Park, IL
Answered customers' questions and addressed problems and complaints in person and via phone.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintainedneat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Communicated store policy violations to the leadership team in a timely manner.
Helped customers select products that best fit their personal needs.
Cashier, 05/2005 to 09/2007Dunkin Donuts － Chicago, IL
Assisted customer with food selections, inquires and order customization requests.
Bagged, boxed, or gifted wrapped sold merchandise per customer's request.
Cleaned and organized eating, service and kitchen areas.
Operated a cash register for cash, check, and credit card transactions with 100% accuracy.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Greeted each customer with friendly eye contact.
Verified that all customers received receipts for purchases.
Education and Training
Associate of Applied Science:Applied Science,2018Malcolm X College － Chicago, IL, United StatesI'm currently a full-time student enrolled in a Applied Science program working towards my Associate Degree and becoming a Certified Professional Coder in 2018.
Outstanding analytical abilities -
Sales Software: Salesforce.com, TapScan
Public Relations Software: Bacon's Mediasource, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML
Operated a cash register for more than 6 hours and have a strong work ethic
Activities and Honors
Certificate of Completion for Shift Manager and Management Food Safety License.
Award-winning customer service skills, and Recognized by managers for detail orientation and multitasking abilities.
Highlights: Become a crew trainer after 6 months and shift manager after 8 months.
Completed Customer Service and Management Level I and II Hospitality/Customer Service Training.