Customer-oriented, fast- learning, detail-oriented individual seeking a position of an office administrator or management position. Quality-focused committed to approaching administrative tasks with tenacity and attention to detail. who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone calls.
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Multi-line phone proficiency
Advanced clerical knowledge
Filing and data archiving
Financial Service Officer, 10/2013 to 11/2014 Miller-Motte Technical College – Augusta, Georgia
Perform 20- minute estimate process which included gathering information to calculate an estimate and other information required for prospect to enroll.
Assist with completing and reviewing FAFSA, answer any question the student\parent may have.
Review cost of attendance and tentative financial aid award letter including monthly payments if applicable.
Set-up monthly payments in system have student review and sign Retail Installment Contract copy to student and copy to student's file.
Access to NSLDS to review prior loan/grant funds; print hardcopy for student file.
Assist with completing Entrance Loan Counseling\Master Promissory Note print copies for student file.
Access to COD to process parent plus loan credit check.
Assist with completing verification documents if student has been selected.
Complete packaging process in CampusVue once validated ISIR is on file.
Review information to ensure accuracy upload documents into ImageNow to submit file to Centralized Financial Service team for final approval.
Contact student with past-due accounts take necessary actions to bring student accounts up-to-date; collect payments and post to student accounts.
Assist with Exit Counseling and provide Exit Counseling materials to student leaving the institution or who have dropped below half-time.
Send past-due notifications to student; mail statements, send emails, and make phone calls to discuss past due account balances with current and past students.
Access to VA-ONCE to certify enrolled and request funding for students eligible to received military funding.
Financial Aid Assistant/Work-Study Records Manager, 07/2005 to 01/2013 Paine College – Augusta, Georgia
Answer phone and direct call to the appropriate personnel.
Greet\assist student and visitor refer to the appropriate personnel.
Receive, sort, process and distribute incoming\outgoing mail.
Received, date stamp, and update all documents into Powerfaids system.
Assist students and parents with completing required financial aid documents.
Prep and review file for counselors Maintain an organized file system; date stamp, update and file documents.
Assist students and parents with completing online services such as Entrance Loan Counseling\Master Promissory Note and Parent Plus Loan Application.
Schedule travel arrangement for staff member.
Maintain and order office supplies.
Administer student employment website by updating\adding job descriptions.
Administer on\off campus jobs for work-study program.
Hire student-employees into on-campus or off-campus work-study positions.
Print timesheets and process work-study payroll.
Monitor the student- employee's earnings to ensure not to exceed the maximum of 20 hours per week.
Generate reports, spreadsheets from student employment website to assist Director with completing report for Department of Education.
Monthly reconciliation of state grants and scholarships.
Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.
Record, type, and distribute staff meeting minutes.
Assist with special events planning such as Fall\Spring registration.
Prepare requisition and review to ensure accuracy.
Sales Associate, 07/2004 to 07/2005 BI-LO Grocery – Augusta, Georgia
Assist customers with exceptional shopping experience.
Scan and bag groceries.
Home Health Care Provider, 08/2003 to 07/2004 St. Joseph Home Healthcare – Augusta, Georgia
Assisted patients with daily living activities.
Assistant Manager, 05/1998 to 02/2002 Popeye's Restaurant – Louisville, Georgia
Performed cashier duties such as taking orders and returning the correct change to customer.
Assist in the kitchen with preparing food\drink items for costumers order.
Assistant Manager, 08/1985 to 05/1998 Hardee's Restaurant – Louisville, Georgia
Supervise a staff of 4-10 employees.
Making bank deposit.
BBA: Current Troy University - Augusta, Georgia Business Administration/Human Resource Management
Business Management, 1 2010 University of Phoenix - Business Management
Diploma: Business, 1 2006 Augusta Technical College - Augusta, Georgia