Financial Management Technician Resume Example
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FINANCIAL MANAGEMENT TECHNICIAN
Summary
Highly organized Financial Management Technician competent in client services and financial accounting. Offering four years of experience in the United States Marine Corps providing financial support to enlisted personnel. Expert mathematician and record keeper.
Skills
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Experience
Financial Management TechnicianDepartment Of Defense | Uniondale , NY | November 2019 - Current
- Hours per week: 40, Travel Productions Clerk: Utilized the Integrated Automated Travel System (IATS) to process an excess of $25M in travel claims for military and civilian travel reimbursement for CONUS and OCONUS travel.
- Made determinations relative to the validity of claims and entitlements for all travelers as well as ensure voucher payments adhered to applicable regulations.
- Provided information to service members concerning their travel entitlements, programs, policies, and regulations that played a vital part in the enhancement of customer service.
- Supervisor: Dani Decarlo (315)-351-9446 Okay to contact this Supervisor: Yes.
- Maintained complete and timely financial documentation, conducted internal audits and communicated corporate finances to executive management.
- Directed finances in compliance with generally accepted accounting principles, tax and state and federal regulations.
- Directed financial management activities, including reviewing internal controls and quality of services.
- Supported both civilian and enlisted in financial issues such as procuring payment, and reimbursements.
- Oversaw cash management processes, including enhancing company's overall visibility and predicting future cash flows.
- Verified funding availability before approving major financial transactions, including hiring of permanent staff members.
- Accounted for tax dollars allocated to the U.S. Marine Corps by keeping records of past and current spending using Mirco soft
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
- Maximized branch revenue by optimizing daily operations.
- Planned and coordinated risk mitigation strategies to protect company assets.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
Travel Customer Service ClerkFrederick County Government | MD, State | November 2016 - Current
- Hours per week: 40, Travel Productions Customer Service Team Lead: Led team in preparing and analyzing reports utilizing the Document Tracking Management System (DTMS) for Permanent Change of Station (PCS) and Temporary Additional Duty (TAD) travel vouchers.
- Coordinated the implementation of improved communication with employees throughout the agency that contributed to the correction or prevention of voucher errors.
- Established standard operating procedures to accommodate existing, new, or revised travel entitlements that often change monthly.
- Conducted formal travel refresher for members to ensure employees are up to date with changes in regulations and system procedures.
- Audited Temporary Additional Duty (TAD) and Permanent Change of Station (PCS) travel vouchers in accordance with the Joint Travel Regulation (JTR), Marine Corps Travel Instruction Manual (MCTIM), and all other references as required via the Defense Travel System (DTS), Integrated Automated Travel System (IATS), and the Defense Travel Management System (DTMS).
- Analyze, review, and interpret new and revised Military Pay and DoD Travel statutes and financial directives and determine the impact on current operations.
- Provide process change recommendations to OIC for section implementation to comply with statute/directive changes.
- Establish, implement, and maintain section training program on process and procedural changes to ensure team meets or exceeds required metrics and mission standards.
- Create, deliver, and participate in training to address deficiency trends identified by the internal controls section monthly and quarterly reviews as well as on the spot training to ensure accuracy and consistency of travel vouchers processed.
- Administer leave, periodically counsel, provide annual performance appraisals and subsequently reward or reprimand subordinate Marines in such a manner to motivate their efforts and improve performance.
- Advise the Finance Officer, Assistant Finance Officer, and Section Officer in Charge on matters pertaining to travel reimbursement systems, regulations, and policies.
- Detailed knowledge and understanding of financial management and automated systems in the government to include the Standard Accounting Budgeting Reporting System (SABRS).
- Supervisor: Lister Micheal (314)-817-6595 Okay to contact this Supervisor: Yes.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Interviewed customers regarding Defense travel system and payroll issues and reported feedback to management team.
- Reviewed account and service histories to identify trends and issues.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Set up and activated customer accounts.
- Documented conversations with customers to track requests, problems and solutions.
- Resolved average of 100 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Consistently provided exceptional service and attention to customers and stakeholders.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Implemented, maintained and verified compliance to various international quality standards and administered training on standards.
- Developed, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.
Fiscal ClerkUnited States Marine Corps | City , STATE | November 2016 - November 2018
- Serve as the Deputy of Travel Productions overseeing approximately 20 Marines.
- Lead team of financial managers to accurately analyze and approve travel entitlements to DoD military and civilian contractors.
- Consistent top productions AO (Audit Offical) while maintaining a less than 8% error rate monthly.
- Create and maintain data reports to increase the accuracy of production records and minimize error rates.
- Utilize the Joint Travel Regulation (JTR), Department of Defense Financial Management Regulation (DOD FMR), and the Marine Corps Travel Instruction Manual (MCTIM to ensure that accuracy of all payments are in compliance with regulations and all other service specific guidance.
- Detailed knowledge and understanding of financial management and automated systems in the government to include the Standard Accounting Budgeting Reporting System (SABRS).
- Created graphs, charts, and tables to report on results of statistical analyses.
- Ensured data quality through quality control assessments.
- Analyzed market data and wrote reports for leadership teams.
- Achieved mutual agreements and cleared up miscommunications by working with all parties to reach win-win solutions.
- Developed cost-savings and new solutions to existing problems through persistent research and innovation.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned good attendance record and built reputation for being on time and ready to work.
- Created agenda, materials and communications for team meetings.
- Quoted customer billings, invoiced customers, documented sales and expenses and maintained inventory levels to meet customer and service needs.
Education and Training
Some College (No Degree)University of Maryland - Baltimore County | City, StateGPA: 3.0, GPA: 4.00, Credits Earned: 35
Job Related Training and Certifications:
Professional Training:
-Financial Management Training (480 hours)
-Financial Management Certified Professional Level 1 ( 86 hours)
-Introduction to Accounting and Finance
-Pay and Allowances
-Personal Finance Course
High School DiplomaBronx Career And College Preparatory High School | | City, State, United States | | June 2015
3.0 GPA
Activities and Honors
ACCOMPLISHMENTS:
Since May 2018, audit approximately 5,828 travelers with a monetary amount of $11,347,647.32 with an accuracy rate of 98%.
Personal Information
Availability:
, Job Type: Permanent
Work Schedule: Full-Time
Desired locations: United States
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Resume Overview
School Attended
- University of Maryland - Baltimore County
- Bronx Career And College Preparatory High School
Job Titles Held:
- Financial Management Technician
- Travel Customer Service Clerk
- Fiscal Clerk
Degrees
- Some College (No Degree)
High School Diploma
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