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Financial Crimes Specialist Resume Example

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FINANCIAL CRIMES SPECIALIST
Summary
To obtain a position of secondary education lateral entry teaching with opportunities to use my strong passion for youth and educational development; together with my skills and experience I will encourage creativity and higher order thinking.
Highlights
  • Microsoft Word, PowerPoint, Excel and Outlook
  • NowTrack
  • Prevent
  • Customer Information View
  • Hogan
  • Genesys
  • LotusNotes
  • Consumer Access & Protection
Experience
Financial Crimes Specialist
March 2014 to Current Wells Fargo － Charlotte, NC
  • Support Internet Fraud Operations group for banking customers.
  • Detect/ prevent financial crimes activities, policy violations and suspicious situations in order to mitigate risk and/or recover losses.
  • Perform general account handling functions such as account closing determinations, applying account holds or restrains, and creating fraud claims.
  • Subject Matter Expert (SME) assisting with the training of new hires, and development processes and procedures as they transition into their new work environment Participate in focus groups to improve business function.
Library Reference Assistant
May 2012 to May 2013 Guilford College － Greensboro, NC
  • Managed the research and reference desk providing administrative, technical, and research assistance to students and faculty.
  • Coordinated inter-library loans of books and scholarly references for various colleges and universities throughout the United States.
  • Communicated with students and faculty from various colleges and universities by telephone and online chat system regarding research and database usage.
  • Maintained organization of reference stacks, ensuring proper labeling and categorization of books according to the U.S.
  • Library of Congress.
Payroll Specialist
March 2011 to August 2011 Paychex － High Point, NC
  • Maintained base of 80 clients on company products, including Taxpay, Paylink and Direct Deposit.
  • Made daily contact with clients in order to obtain payroll data, including salary adjustments, tax allocations, and employee deductions or adjustments.
  • Keyed all payroll-related data necessary to process and meet appointment schedules.
  • Maintained knowledge of the payroll processing system and changes in wage and tax laws.
  • Corresponded with federal, state, and local tax agencies on behalf of clients to resolve problems.
  • Researched and resolved client and system problems to ensure accurate payroll reports and tax returns.
Senior Assistant Manager
December 2009 to February 2011 Security Financial Services － Reidsville, NC
  • Served as Loan Officer for personal and title loans, maintaining client list of over 300 borrowers.
  • Approved and denied loans up to $3000.
  • Performed collection procedures for past due accounts, offering payment arrangements, deferments and modification programs.
  • Performed door to door collections.
  • Operated personal cash drawer and held responsibility of balancing total office cash; making bank deposits in excess of $5000.
  • Developed marketing strategies that promoted and increased visibility of the organization in the local community by providing product knowledge via participation in community outreach activities.
Mortgage Customer Service Specialist
April 2008 to July 2009 Bank of America － Greensboro, NC
  • Responded to both current and delinquent mortgage loan customers in order to offer loan education, payment processing, and loan modification request.
  • Identified, researched and resolved client issues, including: escrow and mortgage rates.
  • Offered pre-qualifications for refinances and home equity lines of credit of up to $250,000.
  • Participated in "think tank" focus group in order to improve client satisfaction and employee retention.
Reservations Coordinator
April 2008 to July 2009 Sheraton Hotel-Koury Convention Center － Greensboro, NC
  • Coordinated contractual overnight hotel reservations for groups and conferences in the triad area.
  • Processed credit card and check payments via fax, mail and walk-ins.
  • Performed office maintenance and administrative procedures, such as data entry, preparation of formal documents and file maintenance.
Education
Bachelor of Science : Community & Justice Studies, December 2013 Guilford College － Greensboro, NC Community & Justice Studies
Bachelor of Arts : African American Studies, present Walden University GPA: GPA: 3.10 African American Studies GPA: 3.10
Masters : Human Services Family Studies and Interventions GPA: GPA: 4.0 Human Services Family Studies and Interventions GPA: 4.0
Interests
January 2013 - December 2013 Guilford County YWCA Greensboro, NC Student Volunteer - Teen Parent Mentoring Program Provided one on one mentoring for at-risk teenage mother and her two children. Visited mother and children in their home once per week. In addition, provided transportation to and from, interviews, appointments and career fairs, as needed. Participated, with teen mother, in weekly group meetings promoting early literacy basic life skills, and eliminating at-risk behaviors. Corresponded with case workers and program directors to facilitate programs and opportunities for the mothers involved. September 2006 - September 2008 Big Brother Big Sisters of America Greensboro, NC Volunteer Mentor Served as mentor to thirteen year old girl. Visited teen in her home and participated in weekly outings. Worked with case manager and program directors to facilitate interventions for at risk behaviors. Participated in relationship building and community awareness activities.
Additional Information
  • VOLUNTEER EXPERIENCE January 2013 - December 2013 Guilford County YWCA Greensboro, NC Student Volunteer - Teen Parent Mentoring Program Provided one on one mentoring for at-risk teenage mother and her two children. Visited mother and children in their home once per week. In addition, provided transportation to and from, interviews, appointments and career fairs, as needed. Participated, with teen mother, in weekly group meetings promoting early literacy basic life skills, and eliminating at-risk behaviors. Corresponded with case workers and program directors to facilitate programs and opportunities for the mothers involved. September 2006 - September 2008 Big Brother Big Sisters of America Greensboro, NC Volunteer Mentor Served as mentor to thirteen year old girl. Visited teen in her home and participated in weekly outings. Worked with case manager and program directors to facilitate interventions for at risk behaviors. Participated in relationship building and community awareness activities.
Skills
administrative, banking, closing, conferences, credit, client, clients, data entry, database, equity, fax, financial, focus, Genesys, Hogan, LotusNotes, marketing strategies, Access, Excel, mail, office, Outlook, PowerPoint, Microsoft Word, mortgage loan, payment processing, payroll, payroll processing, processes, file maintenance, research, tax laws, tax, tax returns, telephone, View
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Resume Overview

Companies Worked For:

  • Wells Fargo
  • Guilford College
  • Paychex
  • Security Financial Services
  • Bank of America
  • Sheraton Hotel-Koury Convention Center

School Attended

  • Guilford College
  • Walden University

Job Titles Held:

  • Financial Crimes Specialist
  • Library Reference Assistant
  • Payroll Specialist
  • Senior Assistant Manager
  • Mortgage Customer Service Specialist
  • Reservations Coordinator

Degrees

  • Bachelor of Science : Community & Justice Studies , December 2013
    Bachelor of Arts : African American Studies , present
    Masters : Human Services Family Studies and Interventions

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