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Financial Crime Specialist 2 Resume Example

Resume Score: 70%

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FINANCIAL CRIME SPECIALIST 2
Professional Summary
OBJECTIVE: To obtain a position enabling me to utilize my strong communication and customer service skills that offer growth and advancement.
Skills

Excellenct communication skills

Inbounds calls

Customer Service

Interpersonal skills

Work History
06/2016 to Current
Financial Crime Specialist 2Wells Fargo – Birmingham, AL
•Assist with identifying potential fraud or risk accounts and take appropriate action to prevent loss

•Make timely and independent judgements decisions while working in a fast pace and driven environment

•Having good analytical skills with high attention to details 



01/2016 to 06/2016
Financial Care Specialist TMobile – Birmingham, AL

•Handled a high influx of inbound calls within a dynamic call center

•Assiated customers with payment arrangements

•collected on every call


03/2013 to 12/2015
Customer Service Representative Duke Energy – Atlanta, GA

•Answered billing questions, set payment arrangements and service request

•Handled inbound calls for a utility company for North and South Carolina 

•Builded customer satisfaction and loyalty with company

04/2007 to 02/2009
Customer Service RepresentativeSITEL CUSTOMER SERVICE REPERSENTATIVE – BIRMINGHAM, AL
  • Handled inbound calls within a dynamic call center.
  • Assisted customers with troubleshooting, rate plans, and adding minutes.
  • Responded to customer inquiries professionally and efficiently.
11/2006 to 09/2009
Customer Service RepresentativeWEST – Huntsville, AL

*Accurately documented, researched and resolved customer service issues.
*Provided effective and timely resolution of a range of customer inquiries.
*Gathered and verified all required customer information for tracking purposes.
 

SALES ASSOCIATEBeauty Max Beauty Supply – LITHONIA, GA

*Greet Customers
*Provide great customer service
*Tell customers about sales and discounted price items.

Education
2005
High School Diploma: College Prep
Hoover High School - Birmingham, AL
2007
Phlebotomy Ink Certification REFERSENCES UPON REQUEST: Biology
Alabama A&M University - Huntsville, AL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Wells Fargo
  • TMobile
  • Duke Energy
  • SITEL CUSTOMER SERVICE REPERSENTATIVE
  • WEST
  • Beauty Max Beauty Supply

School Attended

  • Hoover High School
  • Alabama A&M University

Job Titles Held:

  • Financial Crime Specialist 2
  • Financial Care Specialist
  • Customer Service Representative
  • SALES ASSOCIATE

Degrees

  • High School Diploma : College Prep
    Phlebotomy Ink Certification REFERSENCES UPON REQUEST : Biology

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