Excellenct communication skills
•Make timely and independent judgements decisions while working in a fast pace and driven environment
•Having good analytical skills with high attention to details
•Handled a high influx of inbound calls within a dynamic call center
•Assiated customers with payment arrangements
•collected on every call
•Answered billing questions, set payment arrangements and service request
•Handled inbound calls for a utility company for North and South Carolina
•Builded customer satisfaction and loyalty with company
*Accurately documented, researched and resolved customer service issues.
*Provided effective and timely resolution of a range of customer inquiries.
*Gathered and verified all required customer information for tracking purposes.
*Provide great customer service
*Tell customers about sales and discounted price items.
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