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Financial Counselor Team Leader/Supervisor Resume Example

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FINANCIAL COUNSELOR TEAM LEADER/SUPERVISOR
Education and Training
Health Care Administration, 2019 South University College Health Care Administration
Professional Claims Adjusting License Florida State License #D024456: 2006 Professional Career Institute － Tampa, Florida
Business Management Course, Office Support Tech, Data Entry, Computer Programming and Accounting: 1998 Tampa Bay Vocational Tech School － Tampa, Florida
Academic Diploma: 1998 Tampa Bay Technical High School － Tampa, Florida
Professional Experience
Financial Counselor Team Leader/Supervisor, 04/2009 to Current Tampa General Hospital / Genesis Clinic － Tampa, Florida
  • Supervise 32 staff members in all areas of Patient Access, including Front Desk/Reception, Financial Counseling and Urgent Care Assists Division Trainer with various workflows and consistently updates with industry standards Accountable for collecting and processing staff members' time and attendance, utilizing Kronos 6.2 Create monthly staff schedule and weekly staff assignments to optimize patient care workflow Plan and coordinate training for new staff Provide excellent customer service and intervene as needed to improve the experience of dissatisfied patients Evaluate workflow, processes, and procedures, and recommend improvements as needed Place orders and manage supplies for all administrative areas of the emergency department Display the ability to multi-task and prioritize activities, in order to facilitate patient care and the work flow of providers and staff Enforce policies and procedures and maintain compliance with the Joint Commission requirements; ensure proper training and adherence to policies, procedures, processes, and work quality Proficient in EPIC EMR, Invision, Tempus, HDX, Precise, Kronos 6.2 and other hospital-wide computer systems Proficient with Hillsborough County insurance standards, HCRA standards, and Medicaid and Medicare standards Conduct annual evaluations and assess employees' performance for merit increases Interview candidates for patient access positions and financial counselor position Promote a positive image of the department through leadership and professional conduct and communication.
Team Leader/Patient Access Specialist Supervisor, 10/2006 to 04/2009 Tampa General Hospital / Genesis Clinic － Tampa, Florida
  • Supervised 9 staff members in all areas of Patient Access, including Front Desk/Reception, Case Management, Financial Counseling, Pre-Registration, Chart-Prep, and Medical Records.
  • Created training material and trained Ambulatory Services Division Patient Access Staff for billing, insurance and HDX Collected and processed staff members' time and attendance, utilizing Kronos 5.2 Created monthly staff schedule and weekly staff assignments to optimize clinic workflow Planned and coordinated training for new staff Created a training program to teach advanced functions of patient registration program (Invision); taught classes to all Patient Access Specialists in the Ambulatory Services division Provided excellent customer service and intervened as needed to improve the experience of dissatisfied patients Assisted the Nurse Manager to review and manage the monthly budget for administrative departments of Genesis Clinic Maintained compliance with the Joint Commission requirements and ensured proper training and adherence to policies, procedures, and work quality Proficient in Invision, Tempus, HDX, Precise, Kronos 5.2 and other hospital-wide computer systems Conducted monthly staff meetings and weekly "team huddles" to promote teamwork and open communication Conducted annual evaluations and assessed employees' performance for merit increases Interviewed candidates for administrative positions Handled incoming referrals from other clinics for High Risk OB patients and GYN patients Obtained pre-authorizations and ensured all requirements were met in order for surgeries to be scheduled and reimbursement received.
Emergency Room Admitting Coordinator, 09/2003 to 06/2006 St. Joseph's Baptist Hospital － Tampa, Florida
  • Obtained authorizations for inpatient and outpatient admissions and services with major HMO's, Medicare Supplements, Tricare, etc.
  • Assisted in the development and implementation of a new registration system, designed to drastically reduce errors regarding patient demographics, insurance information and incidental medical record duplication Supervised and trained team members and new employees on various systems, such as Invision and HDX, to document and verify patient and insurance information Processed JCAHO reports and updated them on a weekly basis to ensure proper registration and non-duplication of medical records Quality Check department registrar's work to ensure accuracy of patient demographics and insurance plan codes in order to expedite the billing process Admitted and transferred patients via the Invision system, so proper charges and all lab work corresponded with the patients' medical records.
Patient Access Representative III, 07/2001 to 09/2003 St. Joseph's Baptist Hospital － Tampa, Florida
  • Obtained demographic and insurance information from patients in a timely manner.
  • Obtained authorizations for inpatient services with major HMO's and supplemental insurances.
  • Provided excellent customer services to all patients, visitors and vendors.
Senior Clerk, 11/2000 to 05/2001 University of South Florida － Tampa, Florida
  • Data entry of student grades.
  • Generated student report cards, transcripts, add/drop student classes.
  • Received and accounted for monetary payments of student tuition.
  • Arranged and scheduled student classes for upcoming quarters.
Work History
Emergency Department
Accomplishments
  • Certified Healthcare Access Associate (CHAA) Epic Experience Participated in validation and re-engineering, steering business process redesign efforts Work collaboratively with process design and testing teams ensure customer focus Intricate part of integrate testing to ensure workflows were correct for Prelude/Cadence staff User training on workflows after go-live Super user for Access staff Scheduling procedures in Cadence Admitting in Prelude.
Skills
Accounting, administrative, billing, budget, Business Management, Case Management, Computer Programming, counselor, Counseling, customer services, excellent customer service, Data Entry, Financial, GYN, image, insurance, Kronos 5.2, Kronos 6.2, leadership, meetings, Access, Office, Nurse Manager, patient care, policies, processes, Quality, Reception, teamwork, Trainer, training material, Urgent Care, workflow
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Resume Overview

Companies Worked For:

  • Tampa General Hospital / Genesis Clinic
  • St. Joseph's Baptist Hospital
  • University of South Florida
  • Emergency Department

School Attended

  • South University College
  • Professional Career Institute
  • Tampa Bay Vocational Tech School
  • Tampa Bay Technical High School

Job Titles Held:

  • Financial Counselor Team Leader/Supervisor
  • Team Leader/Patient Access Specialist Supervisor
  • Emergency Room Admitting Coordinator
  • Patient Access Representative III
  • Senior Clerk

Degrees

  • Health Care Administration , 2019
    Professional Claims Adjusting License Florida State License #D024456 : 2006
    Business Management Course, Office Support Tech, Data Entry, Computer Programming and Accounting : 1998
    Academic Diploma : 1998

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