Dedicated and organized medical professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Skills
Effective customer communication
Financial counseling
Healthcare insurance knowledge
Payment negotiation
Experience
12/2019 to Current
Financial CounselorHca – Fort Walton Beach, FL,
Put together settlement options and development payment plans.
Added current information to system accounts, including demographic information and payment methods.
Counseled patients and families on ongoing basis to assist with financial assistance on accounts.
Documented all gathered information and details from discussions with patients and insurance companies using Medhost software.
Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
Interviewed patients and families, answering questions regarding financial process and asking questions to assist with financial responsibilities.
Interviewed patients to assess income, insurance coverage, tax status, and other information to check for Medicaid eligibility.
Responsible for updating several reports throughout the day to keep track of census in the facility.
Collection of payments in person and online.
05/2019 to 12/2019
Front Desk ReceptionistWts International, Inc. – Houston, TX,
Scheduled and confirmed patient appointments for consultation services.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Straightened up waiting room to maintain neat and organized space.
Delivered high-quality customer service to sustain patient and work flows.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Answered multi-line phone system and directed callers to requested personnel and departments.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Processed patient payments and scanned identification and insurance cards.
Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Observed strict HIPAA guidelines at all times according to company policy.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Took messages from patients and promptly relayed to appropriate staff.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Informed patients of financial responsibilities prior to rendering services.
03/2016 to 05/2019
Admissions CoordinatorTutera Senior Living – Champaign, IL,
Helped patients with admissions paperwork process and tours of the facility.
Compiled and analyzed marketing data to generate reports for corporate office.
Completed secretarial tasks such as faxing, bookkeeping and accurate data entry.
Planned professional development opportunities, including in-services and lunches with local senior centers, hospitals and assisted living apartments.
Collaborated with medical and program directors to establish and keep up to date the census for the 121 bed skilled nursing and long term care facility.
Organized and participated in health fairs to raise awareness of organization's mission and services.
Did some marketing at local hospitals and home health's. Also went to hospitals and homes to do patient evaluations.
Stayed in daily contact with hospitals and physicians to complete necessary Paperwork needed for admissions.
06/2014 to 11/2015
Automotive Service WriterAutosource Motors – Boise, ID,
Called customers to schedule vehicle inspections, recall work and preventive maintenance.
Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
Courteously greeted customers and assisted with initiating service requests.
Scheduled repair work by assigning tasks to mechanics based on skills and availability.
Created service order requests by documenting customer complaints and repair needs in work orders.
Documented service information in system within client profiles and updated repair status.
Observed and managed repair time to accelerate return of vehicle to customer.
Provided time and cost estimates for proposed service to gain customer authorization.
Conferred with customers to understand service needs and write up accurate orders.
Discussed options with customers, helping each make optimal choices for individual needs.
Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Promoted add-on services to increase department revenue.
Education and Training
Expected in
: General Studies Southeastern Louisiana University - Hammond, LA GPA:
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