(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated to customer Service, knowledge of data input, telephone etiquette, motivated, energetic, team player, reliable, outgoing and driven to reach company goals.

  • Energetic work attitude
  • Customer service
  • Telephone skills
  • scheduling
  • Typing
  • Organization skills
St. James Academy High School Fort Pierce, FL Expected in 2008 High School Diploma : - GPA :
Webster College Fort Pierce, FL Expected in Diploma : Medical Assistant - GPA :
Indian River Community College Fort Pierce, FL Expected in Certified Nursing Assistant : - GPA :
Hca - Financial Counselor
Ashburn, VA, 01/2011 - 2013
  • Collected, registered, verified and input all pertinent client information in HMS Modules: Client Registration, Family Financial, and Insurance Information and records CSR's with accuracy.
  • Utilized FMMIS and MEVSNET to verify eligibility for clients for Medicaid and Medicare.
  • Determined financial eligibility on sliding fee scale.
  • Assisted clients to cashier to make payments and/or payment arrangements.
  • Promoted customer service excellence.
  • Scheduled clients appointments.
  • Maintained client confidentiality and security of medical records in accordance to HIPPA and Information Security Act.
  • Worked knowledge operated photo copy machine, calculators, cash register, computer, printers, scanners and all related equipment required by position.
  • contacted by phone clients primary care provider to obtain authorization for Medicaid Reimbursement.
  • Completed EARS and timesheets within required timeframes.
  • Performed other related duties as required and served as back up for any position in Accounts Receivable.
Ucla Library - Senior Clerk
Los Angeles, CA, 04/1995 - 01/2011
  • Promoted good customer service by seeing that telephones were answered promptly and courteously.
  • Customers treated with respect and courtesy.
  • Promoted "Patient First" at all times.
  • Paired superbill with patient chart prior to patient's arrival in clinic area.
  • Answered telephones.
  • scheduled client appointments, rescheduled and/or follow-up missed appointments by phone/mail.
  • Made reminder phone calls when necessary.
  • Minimized patients wait time as much as possible.
  • Registered and maintain client record in computer data file.
  • Researched client demographic information and updates per visit/appointment.
  • Reviewed data for accuracy and completeness.
  • Organized and maintained records, filling systems.
  • Calculated and verified daily/weekly/monthly reports for Division manager.
  • Maintained client confidentiality and security of medical records in accordance with health department Procedure Security 13,1.B.Level 2.
  • Clinical Confidentiality.
  • Operated photo copying machines, typewriters, calculators, cash register, computer, printers and related equipment with accuracy as acquired on the job.
  • Communicated administrative and clerical policies and procedures, train other employees as required.
  • Completed employee active records, timesheets and other reports according to procedure in timely manner.
  • Performed related work as required.
  • Prepared and maintained schedules, Medical Records and Immunization Cards for clinic.
  • Responsible for daily pulling charts and Immunization cards for next day schedule.
  • Posted all no show appointments in client Medical Records.
  • Submitted no show data to Division Manager as directed.
  • Attached all paperwork with corresponding client chart, placed in correct area for clinical staff and timely patient flow.
  • worked with Medical Record staff in researching any/questionable charts.
St. Lucie County Health Department - Data Entry Operator (Career Service)
City, STATE, 08/1989 - 04/1995
  • Responsible for input of all accounting functions in the health unit as well as payroll records and accounts payable/receivable.
  • Entered appropriate materials for all unit fiscal programs.
  • Logged and distributed payroll records and warrants.
  • Processed time sheets for unit.
  • Entered leave balances to unit programs and distributed reports.
  • Kept permanent records available on all health unit leave and attendance records.
St. Lucie County Health Department - Clerk Typist Specialist
City, STATE, 03/1989 - 04/1995
  • Accurately typed correspondence, reports, records, travel vouchers, budgets, Medicaid billing, etc., from oral instructions, notes and rough drafts.
  • Inputted data through CIS/HMS system for health unit.
  • Acted as receptionist.
  • Initiated client service records in all programs.
  • Served public in county health unit and over telephone regarding department procedures, activities and policies.
  • Maintained patient log and records.
  • Interviewed clients in health unit and acted as liaison between patient and public health nurse.
  • Worked scheduled shift in support of night clinic.
  • Established, maintained and updated files for health unit.
  • Compiled and edited data and information for reports as required.
St, Lucie County Health Department - Data Entry Operator (OPS position)
City, STATE, 10/1987 - 03/1989
  • Data input: Contracts, employees timesheets, revenue expense reports, vendors, primary care proposals, federal and county health revenue and expenses, spending plan report, budget amendment and input written reports and codes.
  • Typed correspondences.
  • Medicaid billing for lab.
  • Prepared bank deposits.
  • Picked up payroll warrants.
  • Checked daily log-in log.
  • Prepared travel vouchers.
  • Prepared leave and attendance records.
  • Checkout cash register.
  • Checked bank deposit slips and other duties as required.

Medicaid billing

Computer Proficiency



Professional and friendly

Customer service

Data entry

Data Collection

Microsoft Word

Microsoft Excel


Copy machine


Telephone Skills

Word Processing



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School Attended

  • St. James Academy High School
  • Webster College
  • Indian River Community College

Job Titles Held:

  • Financial Counselor
  • Senior Clerk
  • Data Entry Operator (Career Service)
  • Clerk Typist Specialist
  • Data Entry Operator (OPS position)


  • High School Diploma
  • Diploma
  • Certified Nursing Assistant

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