LiveCareer-Resume

financial counselor resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

My goal is to join a team where I can utilize my skills and grow within the company. Multitasking individual boasting a background determining health insurance benefits for patients. A highly organized Financial Counselor able to successfully liaise with multiple parties, including patients and physicians to ensure smooth workflows and effective communication. Knowledgeable medical office professional with exceptional background over 5+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Skills
  • Hardworking and great communication
  • Financial assistance
  • Medical Terminology
  • Ability to type 60 words per min
  • Proficient in Microsoft
  • Great customer service skills
  • CNA License
  • Collection of payments
  • CNA
  • Charts
  • Great communication skills
  • Draw blood
  • CPR Certified
  • Copy machines
  • Scheduling appointments
  • Answering phones
  • Effective customer communication
  • Healthcare insurance knowledge
  • Payment negotiation
  • Advice and assistance
  • Payment processing
  • Billing inquiry management
  • Financial counseling
  • Grooming and bathing assistance
  • Medical terminology knowledge
  • Collecting specimens
  • Quick problem solver
  • Collecting vital signs
  • Monitoring fluids
Education and Training
Drew Central High School Monticello, AR Expected in 05/2008 High School Diploma : - GPA :
South Arkansas Community College El Dorado, AR Expected in 12/2020 Technical Certificate : LPN - GPA :
Certifications
  • Certified Nursing Assistant
  • CPR Certified
Experience
Kaiser Permanente - Financial Counselor
Folsom, CA, 05/2015 - Current
  • Interviewed patients and families, answering questions regarding financial process during such sessions.
  • Advocated for patients by contacting insurance carriers and obtaining the necessary benefits information.
  • Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
  • Assisted patients without healthcare coverage to find resources, services and assistance needed.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Collected data to represent symptoms, including onset, presenting problem and medical diagnoses.
  • Communicated triage information to primary care team to discuss disposition.
  • Maintained confidentiality in matters related to patient, family and client facility staff.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Regent Care Centers - Ward Clerk
San Antonio, TX, 12/2013 - 04/2015
  • Answered call lights
  • Made charts
  • Filled papers
  • Brought patients to the floor.
  • Helped with orders vital signs as needed.
  • Collected paperwork for patients, nurses and physicians.
  • Entered current information into records system and printed documents for appointments, files and patient use.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
Medstar Health - Certified Nursing Assistant
Baltimore, MD, 04/2012 - 08/2013
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented activities and recorded information in EMR system.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Used mobility devices and equipment to transport patients.
Pepsico Inc. - Salesman/Merchandiser
City, STATE, 07/2009 - 07/2010
  • Educated customers on product features and technical details to highlight benefits.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Monitored customer order process and addressed customer issues.
  • Exceeded sales goals
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Displayed appropriate signage for products and sales promotions.
  • Placed prices and descriptive signage to enhance displays and promote items.
Activities and Honors

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Drew Central High School
  • South Arkansas Community College

Job Titles Held:

  • Financial Counselor
  • Ward Clerk
  • Certified Nursing Assistant
  • Salesman/Merchandiser

Degrees

  • High School Diploma
  • Technical Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: