Financial Counselor Resume Example
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FINANCIAL COUNSELOR
Summary
Knowledgeable Financial Counselor promoting a 12 year career handling pre-admission documentation, assisting patients and developing healthcare service payment plans. A highly analytical individual known for effectively working with all personalities. Ready for a new position that involves successfully handling various tasks in fast-paced settings.
Skills
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Experience
Fairview Health Services | Hugo , MNFinancial Counselor03/2007 - Current
- Advocated for patients by contacting insurance carriers and obtaining the necessary benefits information.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Liaised between the physician, patient and insurance carrier to ensure that each party had the necessary information.
- Assisted patients without healthcare coverage to find resources, services and assistance needed through Washington Healthplan Finder.
- Assisted patients with a broad range of inquiries covering items such as insurance regulation and processing protocols, charge coding discrepancies, benefits interpretation and adjudication.
- Provides financial counseling both in advance and post receipt of services.
- Provides assistance with reimbursement for under or un-insured individuals including uncompensated care.
- Collects on private receivables and participate in collection agency process like court appearances.
- Provide cost estimates to patient, payers and providers.
- Assist patients with high medication copay assistance through outside foundations
- Responded to more than 30 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
- Accepted and processed customer payments and applied toward aging account balances.
- Evaluated client situations and recommended optimal products to meet individual needs.
- Delivered prompt, accurate and excellent customer service.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Balanced daily cash deposits and vault inventory with zero error rate.
Elliot Health System | Milford , NHAdvocacy/Patient Service Representative12/1999 - 03/2007
- Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Answered patient questions and fielded complaints.
- Provided consultations for patients about rights and services.
- Developed and supervised staff by providing orientation, training, support and direction.
- Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
- Delivered high-quality and compassionate treatment to all patients.
- Provided caring companionship to elderly and developmentally disabled patients.
Foodland Supermarket Inc. | City , STATECashier12/1994 - 12/1999
- Read weekly sales inserts and monitored price changes.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Assisted customers with account updates, new service additions and promotional offers.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Properly verified customer identification for alcohol or tobacco purchases.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
Hawaii Business College | City, StateAssociate of Arts in Business Administration And Management07/2001
Hawaii Business College | City, StateAssociate of Arts in Tourism And Travel Management06/2001
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Resume Overview
School Attended
- Hawaii Business College
Job Titles Held:
- Financial Counselor
- Advocacy/Patient Service Representative
- Cashier
Degrees
- Associate of Arts in Business Administration And Management
Associate of Arts in Tourism And Travel Management
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