Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Knowledgeable Financial Counselor promoting a 12 year career handling pre-admission documentation, assisting patients and developing healthcare service payment plans. A highly analytical individual known for effectively working with all personalities. Ready for a new position that involves successfully handling various tasks in fast-paced settings.
Skills
Effective customer communication
Relationships and rapport
Healthcare insurance knowledge
Well-trained in Microsoft Word, Excel, Outlook
Payment negotiation
Customer education
Billing inquiry management
Hardworking mentality
MS Office proficient
Problem solving
Strong work ethic
Decision-making ability
Safe and vault operation
Experience
03/2007 to CurrentFinancial CounselorFairview Health Services | Hugo, MN,
Advocated for patients by contacting insurance carriers and obtaining the necessary benefits information.
Interviewed patients and families, answering questions regarding financial process during such sessions.
Liaised between the physician, patient and insurance carrier to ensure that each party had the necessary information.
Assisted patients without healthcare coverage to find resources, services and assistance needed through Washington Healthplan Finder.
Assisted patients with a broad range of inquiries covering items such as insurance regulation and processing protocols, charge coding discrepancies, benefits interpretation and adjudication.
Provides financial counseling both in advance and post receipt of services.
Provides assistance with reimbursement for under or un-insured individuals including uncompensated care.
Collects on private receivables and participate in collection agency process like court appearances.
Provide cost estimates to patient, payers and providers.
Assist patients with high medication copay assistance through outside foundations
Responded to more than 30 telephone calls and emails each day, setting up appointments, answering questions and collecting information about specific concerns.
Accepted and processed customer payments and applied toward aging account balances.
Evaluated client situations and recommended optimal products to meet individual needs.
Delivered prompt, accurate and excellent customer service.
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Balanced daily cash deposits and vault inventory with zero error rate.
12/1999 to 03/2007Advocacy/Patient Service RepresentativeElliot Health System | Milford, NH,
Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated between patients and healthcare professionals to meet patient needs.
Answered patient questions and fielded complaints.
Provided consultations for patients about rights and services.
Developed and supervised staff by providing orientation, training, support and direction.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Delivered high-quality and compassionate treatment to all patients.
Provided caring companionship to elderly and developmentally disabled patients.
12/1994 to 12/1999CashierFoodland Supermarket Inc. | City, STATE,
Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Assisted customers with account updates, new service additions and promotional offers.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Learned roles of other departments to provide coverage and keep store operational.
Worked closely with front-end staff to assist customers.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
Expected in 07/2001Associate of Arts | Business Administration And ManagementHawaii Business College, Honolulu, HIGPA:
Expected in 06/2001Associate of Arts | Tourism And Travel ManagementHawaii Business College, Honolulu, HIGPA:
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