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Financial Center Manager; Vice President Resume Example

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FINANCIAL CENTER MANAGER; VICE PRESIDENT
Professional Summary

Obtain a Market leadership Role to deliver the financial center vision by managing risk, leading and developing talent, and ensure specialist delivery to every customer, resulting in a consistent positive customer experience and increasing revenue.

Areas of Expertise
  • Strong Initiative and Leadership
  • Goal oriented
  • Adapts to change quickly
  • Persuasive Communicator with strong listening, writing and verbal skills
  • Analytical and problem solving
  • Strong motivational leader
Work Experience
Financial Center Manager; Vice President02/2008 to 12/2015Bank of AmericaStuart, FL
  • Proactive and result oriented Professional with 15 years of experience in managing all aspects of the overall operations of the financial center and customer relationship management with consistent success in achieving delivery of goals.
  • Cluster Leader for Indian River Market-Supports eight Financial Centers in delivering the financial center vision
  • Financial Center visits to identify opportunities for improvement by inspecting processes and procedures, delivery of Customer Experience behaviors, and connecting Client priorities to our strategy
  • Spearheaded a Call to create, coach, and follow up on Customer Experience action plans for half of my Cluster's Center's that were below goal resulting in all Centers being over goal within 30 days
  • Collaborate with FCMs to create impactful action Plans
  • Improved Customer Experience 12 points in my Signature Financial Center with 60 days of leading the team
  • 75% of my Financial Centers Funding for 4th Q 2015, up from 50% in 3rd Q 2015.
Assistant Manager02/2005 to 02/2008Bank of AmericaStuart, FL
  • Led the third largest Financial Center in the market.
  • Led risk by inspecting processes and procedures, coached associates to proficiency, and s.
Teller Operation Specialist02/2004 to 02/2005Bank of AmericaStuar, FL
  • Led the Center's Teller Line
Education
Bachelor of Business Administration: Management and Marketing2003Florida Atlantic UniversityBoca Raton, FL
Associate of Arts: Business Administration2001Indian River Community CollegeStuart, FL
Skills

coach, concise, customer relationship management, Client, delivery, Financial, inspecting, Leadership, managing, Market, problem solving, processes, strategy, vision

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Resume Overview

Companies Worked For:

  • Bank of America

School Attended

  • Florida Atlantic University
  • Indian River Community College

Job Titles Held:

  • Financial Center Manager; Vice President
  • Assistant Manager
  • Teller Operation Specialist

Degrees

  • Bachelor of Business Administration : Management and Marketing 2003
    Associate of Arts : Business Administration 2001

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