Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings. Highly enthusiastic customer service professional with 6 years client interface experience. Looking to secure a position with a leading organization that will lead to a long term career relationship.
Microsoft Word, Excel, PowerPoint Outlook and other computer systems
Call center management experience
Employee relations specialist
Strong problem solving ability
Proficient in customer account software
Seasoned in conflict resolution
Telephone inquiries specialist
Top sales performer
Inventory control familiarity
Large cash/check deposits expert
Exceeded corporate target for customer satisfaction for 6 months in a row.
Managed call flow with up to 40 calls in queue per minute.
Promoted to Customer Retention Specialist in 2014
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Criminal Justice Dean's List 2010 - 2014
Honor's Society 2011-2014
Attention to detail, billing system, interpersonal communications, competitive, 10-Key, data entry, well-organized, Microsoft office, Powerpoint, Excel, Outlook, resolve customer complaints, clients, customer satisfaction, interpretation, management skills, leadership skills, marketing, multi-tasking, negotiations, people skills, pricing, quality, structured, phone skills,
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