Financial Care CounselorOct 2015
Duke Cancer Center － Durham, NCCollected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Trained staff on how to improve customer interactions.
Assisted with the development of the call center's operations, quality and training processes.
Patient Service CoordinatorOct 2015 to Nov 2008
Duke Cancer Center － Durham, NC
Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Provided patients and families with emotional support.
Comforted patients and provided them with reassurance and encouragement.
Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Promoted personal and co-worker safety.
Maintained a clean, orderly and well-stocked environment. Completed and submitted clinical documentation in accordance with agency guidelines.
Machine OperatorAug 1998 to Oct 2008
Eaton Corporation － Roxboro, NCInterpreted prints, drawings and sketches.
Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Assembled components with hand and power tools.
Assessed work for errors or compliance issues and made corrections and modifications when necessary.
Cleaned and finished sub-assemblies or assemblies using hand or power tools.
Performed and submitted first piece for inspection.
Performed and reviewed Statistical Process Control (SPC), including data collection, charts and graphs.
Lubricated and wiped machines, tools and workplace to maintain safety and cleanliness.
Proposed process improvements to increase quality and efficiency.
Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
BBA, Biblical Studies2018NC Theological Seminary － Roxboro, NC
Business Administration2012Campbell University － Morrisville, NC
Early ChildhoodPCC － Roxboro, NC
