financial aid counselor resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
Bachelor of Science: Communications, Expected in 2005
University of South Florida - Tampa, FL
Status -


Professional Summary
Dear Hiring Manager I am submitting my resume in response to the recently advertised financial aid officer position at UNIVERSITY Of TAMPA. I believe that my training and experience closely match your requirements and my additional qualifications in counseling students behind on payment plans. Some key points that are relevant to this advertised financial aid officer position include: I received my Bachelor of Science degree in Communication from University of South Florida. My particular areas of expertise are in assisting students in all aspects of the financial aid process by delivering accurate, up-to-date information in a polite and professional demeanor, including FA overviews, appointments and walk in inquiries from new, continuing students, and re-entry students. I have experience in bring delinquent accounts current by working out satisfactory payment terms and counseling students behind on payment plans. I have proven myself to be a highly motivated financial aid officer with the ability to remain focused in high stress environments. I am convinced that my commitment to meeting clients expectations and the ability to function as an integral part of a team would allow me to make a valuable contribution to the tradition of excellence at HCC . A challenging environment such as yours will give me the opportunity to make the best use of my skills and experience as a financial aid officer. I would welcome the opportunity to interview for this position and discuss how I can fulfill your requirements. Please contact me via phone or email to arrange a mutually convenient time and date for us to meet. Thank you in advance for your time and consideration. Organized Financial Aid Counselor who effectively identifies and resolves complex financial issues. Thrives in fast-paced and ever-changing business environments. Extensive experience working with and technical knowledge of student financial aid programs. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision-making. Maintains positive attitude and works hard to build team relationships. Ability to work flexible hours, including evenings and Saturdays during peak periods.
Core Qualifications
  • Title IV regulations
  • Customer care
  • Cultural sensitivity
  • Financial aid/software programs
  • Problem resolution
  • MS Office
  • Documentation and reporting
Financial Aid Counselor, 10/2014 - Current
Bjc Healthcare O Fallon, IL,
  • Communicates through phone, email, and written correspondence regarding financial aid student record status inquires.
  • Develop, negotiate, and finalize student financial plans consistent with University financial planning policies and procedures and with Federal/State regulations for awarding aid Work closely with new, continuing, and re-entry students and their families to ensure the plan and re-plan continue to best meet the families' needs Advised and counseled full and part-time undergraduate and graduate students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to insure that financial aid funds are transferred to student account Assisted with achieving the strategic initiatives and goals for enrollment management/financial aid Reviewed student applications, performed verification procedures, evaluated appeals, and interceded for students with participating departments.
  • Scans and indexes financial aid documents to the document tracking system.
  • Counsels and advises students and parents on the financial aid process, scholarships, and eligibility requirements.
  • Uses problem solving skills, research and investigation to resolve student financial aid problems in collaboration with the Assistant Director.
  • Coordinates the scholarship awarding process.
  • Review and evaluate requests for professional judgment exceptions and adjustments to need analysis results.
  • Reviews confidential information from applicant files to adjust awards and loan information.
  • Calls parents, students and individuals regarding the financial aid process and scholarships Assists Records and Registration with providing information to inquiries, resolving registration issues, and scanning records into the Banner system.
Assistant Financial Aid Counselor, 04/2001 - 08/2005
University Of South Florida Financial Aid Office City, STATE,
  • Provided timely and accurate financial aid information to student questions and requests Answered questions and resolved problems for students regarding financial aid and student accounts Guided students regarding financial aid eligibility, financial aid application procedures, and college costs Counseled students and parents in the financial aid application process and college costs Participated in admission open houses and financial aid information sessions on and off campus Scanning records into the Banner systems.
Professional Affiliations
Customer care, delivery, Documentation, email, finance, financing, Financial, financial planning, funds, Director, access, Microsoft office, MS Office, Packaging, policies, Problem resolution, problem solving skills, processes, receiving, reporting, research, Scanning, strategic, phone, written

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Resume Overview

School Attended

  • University of South Florida

Job Titles Held:

  • Financial Aid Counselor
  • Assistant Financial Aid Counselor


  • Bachelor of Science

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