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Financial Advisor Associate Resume Example

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FINANCIAL ADVISOR ASSOCIATE
Summary
One who communicates and collaborates effectively while being recruiter focused on building and maintaining new and existing student relationships for the purpose of furthering the eULM brand by increasing student enrollment of varied backgrounds relying heavily on my excellent interpersonal skills, outstanding customer service and solid written and verbal skills. 
Highlights
  • New employee orientations
  • Staff training and development
  • Interviewing
  • Excellent interpersonal and coaching skills
  • People-oriented
  • Exceptional communicator
  • Active listening skills
  • Maintains confidentiality 
Experience
Financial Advisor Associate06/2016 to CurrentCapital One InvestingMonroe, LA
  • Proactively call clients to deepen business relationships and identify potential opportunities
  • Research information for client and prospect meetings. Prepare prospect and client correspondence
  • Educate clients on alternate servicing channels and solutions
  • Collaborate with internal partners to ensure that the highest quality service is provided and that client issue/requests are resolved accurately and timely
  • Proactively call clients for service check-ins
  • Assist Financial Advisor IIIs and Financial Advisor IIs in pipeline maintenance
Relationship Banker/Branch Designee09/2011 to 06/2016Capital OneMonroe, LA
  • Develop and deepen relationships by servicing and selling consumer and small business products to new and existing customers
  • Use needs-based assessment tools to analyze and determine customer needs
  • Maintain a working knowledge of the complete line of products and services offered
  • Coordinate and lead any training and sales meetings as required
  • Use of the company's CHAT form to uncover customer needs using open-ended questions
  • Perform servicing duties (i.e.order checks and debit cards, greet customers/prospects in lobby)
  • Maintain job proficiency and certification
  • Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations
  • Responsible for ordering branch supplies
  • Organized employee schedules, department phone lists and business card orders
Sales Associate/Key Holder03/2008 to 11/2008ExpressMonroe, LA
  • Assisted customers with the purchase of clothing attire while pointing out store promotions and the arrival of new merchandise
  • Helped customers find the best look for their style, and increased profits through suggestive selling
  • Responsible for the customer's fitting room experience while maintaining an elevated selling approach, product knowledge, and styling capabilities
  • Responsible for leading sales floor coverage while maintaining a selling focus
  • Directed personnel, training and labor relations activities
Office Manager/Recruiter01/2008 to 12/2008Primerica Financial ServicesMonroe, LA
  • Managed office operations for an independent producer of a financial services company and assisted the Regional Vice President
  • Managed customer relations
  • Responsible for recruiting, setting up and conducting interviews of prospective employees
  • Prepared monthly budgets for prospective clients seeking our services
  • Selected and interviewed candidates for all available positions
  • Managed over 30 personnel files according to policy and federal and state law and regulations
  • Generated employee tracking reports each month
  • Helped training and development staff with all aspects of training coordination
Customer Care Professional08/2004 to 01/2008JP Morgan ChaseMonroe, LA
  • Used problem-solving, technical and telecommunication skills to assist in resolving customers issues
  • Responsible for being able to identify customer needs and offer a variety of Chase products and services to help meet their needs
  • Helped train and development staff with all aspects of training coordination
  • Assessed employee performance and issued disciplinary notices
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
Bank Teller06/1996 to 09/1999Texas State BankSan Angelo, TX
  • Processed deposits, withdrawals, transfers and loan payments for customers
  • Processed miscellaneous transactions (traveler's checks, money orders, and cashier's checks)
  • Identified and referred customers to appropriate departments
  • Generated cross sales and referrals to generate new business and additional services
  • Promoted bank products and further established business relationships
  • Handled a cash drawer; ensured proper control of cash drawer; followed all audit and security policies and procedures
  • Assisted in the verification of deposits in the night and lobby depository
  • Assisted with dual control of vault responsibilities
  • Served as a link between management and employees by handling questions and helping resolve work-related problems
Education
Bachelor of Science: Kinesiology/Exercise Science2010University of Louisiana at MonroeMonroe, LA
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Resume Overview

Companies Worked For:

  • Capital One Investing
  • Capital One
  • Express
  • Primerica Financial Services
  • JP Morgan Chase
  • Texas State Bank

School Attended

  • University of Louisiana at Monroe

Job Titles Held:

  • Financial Advisor Associate
  • Relationship Banker/Branch Designee
  • Sales Associate/Key Holder
  • Office Manager/Recruiter
  • Customer Care Professional
  • Bank Teller

Degrees

  • Bachelor of Science : Kinesiology/Exercise Science 2010

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