To utilize the skills that I have obtained. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Internet research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type 40 WPM, 10-Key, Account Management, Active listening, Calendaring, Client relations, Computer proficiency, Coordination, Typing, Writing
Adapted, Advised, Assisted, Completed, Contributed, Coordinated, Created, Determined, Developed, Directed, Documented, Ensured, Headed, Implemented, Increased, Initiated, Integrated, Launched, Liaised, Maintained, Managed, Monitored, Organized, Oversaw, Planned, Processed, Recommended, Reduced, Resolved, Responded, Reviewed, Scheduled, Secured, Streamlined, Supervised, Supported, Trained
Created new processes and systems for increasing customer service satisfaction. Earned “Top Seller” for two consecutive quarters in first six months. Excelled in exceeding daily credit card application goals. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. In bound and out bound calls, voicemail response, Handled crisis calls, Headed peer coaching, and coordinated with other teams within the company to be one dynamic team.
Business Administration GPA: 2.43
Proven track record of/in being able to handle a test. Passed all state testing first time round only 11/372 students were able to complete. Selected by...Graduated College Prep. National Honor Society Gifted and Talaneted Young Scholars Organized...City, State, Federal Taxes. Youth meetings, Church events, feild trips. Knowledge of/Experience as/in Accountant Certified
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type 40 WPM, Typing, Vendor Management, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension
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