I am equally successfully as an individual contributor or managing a large team. Positive, energetic, a demonstrated committed professional, passionate about continual improvement, cost cutting, client satisfaction, and customer service.
Cross-functional team management
Supervision and training
Complex problem solving
Global and strategic Sourcing
Budgeting and forecasting
Multi-unit operations management
Work flow planning
Project development and Lifecycle
08/2014 to Current
Finance Operations ManagerMcKesson
Daily collaboration with executive leadership.
Buy Side and Sale Side Operations.
Manage Multiple Projects.
GPO- Local -Contract Management.
Client Relationship Management.
Manage four Medical Surgical business units.
11/2011 to 07/2014
Customer Service ManagerAMERISOURCEBERGEN
Manage a call center of exempt/non exempt staff;.
3PL Operations and Inventory Management.
Order Fulfillment /Order to Cash.
Program Launch and Support
Successfully shipped over $15 million in products annually.
Client Management over 100 Vendors/On boarding.
Analyzes processes and makes recommendations for improving efficiency resulting in expense reduction in projects.
07/2009 to 06/2011
Logistics- Sales Operations ManagerS& E GROCERY AND DELIVERY
Managed daily warehouse operations and ensured 99.9% order accuracy was established and sustained.
New Customer Set Up.
Purchasing and Inventory Management.
07/2007 to 07/2009
Sales ManagerVERIZON SUPERPAGES.COM
On boarding new offshore vendors to sell Verizon on line products.
Contract negotiation and management and Verizon Risk assessment.
Client Relationship Management/Up selling.
Implemented pricing strategies.
Average Client Base $10 Million per year
Off Shore Team- Change Management-Service Delivery.
Account Management/Customer Service.
Recommendations for improving efficiency.
08/2004 to 07/2007
Optimization ManagerVERIZON SUPERPAGES.COM
Managed daily team operations for 15 Customer Service/Sales reps.
Online Lead Generation thru phone calls, and mailers.
Increase Customer ROI.
CRM based marketing , managing, and optimization
Team partnered with in house sales team to target social media and on line business advertising.
Team sales averaged 75k client revenue per quarter
Pay per click, Goggle Ad words and SEM management.
Managed and maintained web development, and client content collection.
11/2000 to 09/2004
Help Desk SupervisorVERIZON- ECOMMERCE
On boarding new third party vendors.
Ensure Third Party Vendor adheres to contractual guidelines
Product Management /.
Third Party Contract review and manage SLA adherence.
10/1997 to 10/2000
Customer Service TrainerVERIZON HUMAN RESOURCE GROUP
New hire orientation.
Inside sales and Customer Service
BBA: Business AdministrationBusiness Administration