SEARCH

Finance Operations Manager Resume Example

Resume Score: 80%

Love this resume? Build Your Own Now
FINANCE OPERATIONS MANAGER
Executive Summary
I am equally successfully as an individual contributor or managing a large team. Positive, energetic, a demonstrated committed professional, passionate about continual improvement, cost cutting, client satisfaction, and customer service.
Core Qualifications
  • Operations management
  • Staff development
  • Inventory control
  • Change management
  • Policy/program development
  • Cross-functional team management
  • Supervision and training
  • Skilled negotiator
  • Computer-savvy
  • Complex problem solving
  • Process improvement
  • Global and strategic Sourcing
  • Budgeting and forecasting
  • Multi-unit operations management
  • Risk management
  • Vendor Sourcing
  • Results-oriented
  • Contract management
  • Relationship building
  • Productivity improvement
  • Troubleshooting
  • Work flow planning
  • Project development and Lifecycle
Professional Experience
08/2014 to Current
Finance Operations Manager McKesson
  • Daily collaboration with executive leadership.
  • Buy Side and Sale Side Operations.
  • Manage Multiple Projects.
  • GPO- Local -Contract Management.
  • Chargeback Reconciliation.
  • Client Relationship Management.
  • Manage four Medical Surgical business units.
11/2011 to 07/2014
Customer Service Manager AMERISOURCEBERGEN
  • Manage a call center of exempt/non exempt staff;.
  • 3PL Operations and Inventory Management.
  • Order Fulfillment /Order to Cash.
  • Program Launch and Support Successfully shipped over $15 million in products annually.
  • Client Management over 100 Vendors/On boarding.
  • Analyzes processes and makes recommendations for improving efficiency resulting in expense reduction in projects.
07/2009 to 06/2011
Logistics- Sales Operations Manager S& E GROCERY AND DELIVERY
  • Managed daily warehouse operations and ensured 99.9% order accuracy was established and sustained.
  • Client Management.
  • New Customer Set Up.
  • Purchasing and Inventory Management.
07/2007 to 07/2009
Sales Manager VERIZON SUPERPAGES.COM
  • On boarding new offshore vendors to sell Verizon on line products.
  • Contract negotiation and management and Verizon Risk assessment.
  • Client Relationship Management/Up selling.
  • Implemented pricing strategies.
  • Average Client Base $10 Million per year Off Shore Team- Change Management-Service Delivery.
  • Account Management/Customer Service.
  • Recommendations for improving efficiency.
08/2004 to 07/2007
Optimization Manager VERIZON SUPERPAGES.COM
  • Managed daily team operations for 15 Customer Service/Sales reps.
  • Online Lead Generation thru phone calls, and mailers.
  • Increase Customer ROI.
  • CRM based marketing , managing, and optimization Team partnered with in house sales team to target social media and on line business advertising.
  • Team sales averaged 75k client revenue per quarter Pay per click, Goggle Ad words and SEM management.
  • Managed and maintained web development, and client content collection.
  • Change Management.
11/2000 to 09/2004
Help Desk Supervisor VERIZON- ECOMMERCE
  • On boarding new third party vendors.
  • Ensure Third Party Vendor adheres to contractual guidelines Product Management /.
  • Third Party Contract review and manage SLA adherence.
10/1997 to 10/2000
Customer Service Trainer VERIZON HUMAN RESOURCE GROUP
  • New hire orientation.
  • Product training.
Sales Rep
  • Inside sales and Customer Service
Education
BBA: Business Administration Business Administration
Affiliations
Leadership Development Program
Skills
Account Management, E-Commerce, Call center Management , Change Management, Client Management,   Contract Management, Contract negotiation, Customer Service, Service Delivery, Inventory Management,  Product Management, Purchasing, Relationship Management, Risk Assessment, Inside  Sales
Build Your Own Now

Resume Overview

Companies Worked For:

  • McKesson
  • AMERISOURCEBERGEN
  • S& E GROCERY AND DELIVERY
  • VERIZON SUPERPAGES.COM
  • VERIZON- ECOMMERCE
  • VERIZON HUMAN RESOURCE GROUP

Job Titles Held:

  • Finance Operations Manager
  • Customer Service Manager
  • Logistics- Sales Operations Manager
  • Sales Manager
  • Optimization Manager
  • Help Desk Supervisor
  • Customer Service Trainer
  • Sales Rep

Degrees

  • BBA : Business Administration

Advertisement

Similar Resumes

View All

Operations and Finance Manager

OTB Concepts L.L.C

El Paso, Texas

Posted 872 days ago