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Finance Operations Manager Resume Example

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FINANCE OPERATIONS MANAGER
Executive Summary
I am equally successfully as an individual contributor or managing a large team. Positive, energetic, a demonstrated committed professional, passionate about continual improvement, cost cutting, client satisfaction, and customer service.
Core Qualifications
  • Operations management
  • Staff development
  • Inventory control
  • Change management
  • Policy/program development
  • Cross-functional team management
  • Supervision and training
  • Skilled negotiator
  • Computer-savvy
  • Complex problem solving
  • Process improvement
  • Global and strategic Sourcing
  • Budgeting and forecasting
  • Multi-unit operations management
  • Risk management
  • Vendor Sourcing
  • Results-oriented
  • Contract management
  • Relationship building
  • Productivity improvement
  • Troubleshooting
  • Work flow planning
  • Project development and Lifecycle
Professional Experience
08/2014 to Current
Finance Operations ManagerMcKesson
  • Daily collaboration with executive leadership.
  • Buy Side and Sale Side Operations.
  • Manage Multiple Projects.
  • GPO- Local -Contract Management.
  • Chargeback Reconciliation.
  • Client Relationship Management.
  • Manage four Medical Surgical business units.
11/2011 to 07/2014
Customer Service ManagerAMERISOURCEBERGEN
  • Manage a call center of exempt/non exempt staff;.
  • 3PL Operations and Inventory Management.
  • Order Fulfillment /Order to Cash.
  • Program Launch and Support Successfully shipped over $15 million in products annually.
  • Client Management over 100 Vendors/On boarding.
  • Analyzes processes and makes recommendations for improving efficiency resulting in expense reduction in projects.
07/2009 to 06/2011
Logistics- Sales Operations ManagerS& E GROCERY AND DELIVERY
  • Managed daily warehouse operations and ensured 99.9% order accuracy was established and sustained.
  • Client Management.
  • New Customer Set Up.
  • Purchasing and Inventory Management.
07/2007 to 07/2009
Sales ManagerVERIZON SUPERPAGES.COM
  • On boarding new offshore vendors to sell Verizon on line products.
  • Contract negotiation and management and Verizon Risk assessment.
  • Client Relationship Management/Up selling.
  • Implemented pricing strategies.
  • Average Client Base $10 Million per year Off Shore Team- Change Management-Service Delivery.
  • Account Management/Customer Service.
  • Recommendations for improving efficiency.
08/2004 to 07/2007
Optimization ManagerVERIZON SUPERPAGES.COM
  • Managed daily team operations for 15 Customer Service/Sales reps.
  • Online Lead Generation thru phone calls, and mailers.
  • Increase Customer ROI.
  • CRM based marketing , managing, and optimization Team partnered with in house sales team to target social media and on line business advertising.
  • Team sales averaged 75k client revenue per quarter Pay per click, Goggle Ad words and SEM management.
  • Managed and maintained web development, and client content collection.
  • Change Management.
11/2000 to 09/2004
Help Desk SupervisorVERIZON- ECOMMERCE
  • On boarding new third party vendors.
  • Ensure Third Party Vendor adheres to contractual guidelines Product Management /.
  • Third Party Contract review and manage SLA adherence.
10/1997 to 10/2000
Customer Service TrainerVERIZON HUMAN RESOURCE GROUP
  • New hire orientation.
  • Product training.
Sales Rep
  • Inside sales and Customer Service
Education
BBA: Business AdministrationBusiness Administration
Affiliations
Leadership Development Program
Skills
Account Management, E-Commerce, Call center Management , Change Management, Client Management,   Contract Management, Contract negotiation, Customer Service, Service Delivery, Inventory Management,  Product Management, Purchasing, Relationship Management, Risk Assessment, Inside  Sales
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Resume Overview

Companies Worked For:

  • McKesson
  • AMERISOURCEBERGEN
  • S& E GROCERY AND DELIVERY
  • VERIZON SUPERPAGES.COM
  • VERIZON- ECOMMERCE
  • VERIZON HUMAN RESOURCE GROUP

Job Titles Held:

  • Finance Operations Manager
  • Customer Service Manager
  • Logistics- Sales Operations Manager
  • Sales Manager
  • Optimization Manager
  • Help Desk Supervisor
  • Customer Service Trainer
  • Sales Rep

Degrees

  • BBA : Business Administration

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