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Finance/Insurance Manager Resume Example

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FINANCE/INSURANCE MANAGER
Professional Summary

Detail-oriented Finance Manager bringing 15 years' dental office experience assessing financial documentation, recommending improvements and maintaining ongoing monitoring. Well-versed in quickly learning and using any software and implementing statistical analysis techniques. Desire to bring expertise to dynamic, growth-oriented position in private business.

Skills
  • Managerial finance
  • Organized managerial style
  • Financial and operational reporting
  • Operational Improvement
  • Problem Resolution
  • Process Improvement
  • Team Building
  • AR, AP, Payroll, HR experience
  • Statement preparation, Invoice and payment processing
  • Audit coordination
  • Closing processes
  • Project Organization
Work History
Finance/Insurance Manager, 12/2019 to 03/2020
Hikmat Hannawi, DMD – Attleboro, MA
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using dental software, resulting in additional $22K of revenue
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances
  • Prepared daily/monthly/annual financial reports to assist business leaders with key decision making and strategic operational planning
  • Codified office structures and processes to promote teamwork and performance
  • Managed dental software database, including troubleshooting, maintenance, updates and report generation, resulting in accurate patient treatment plans, collection
  • Developed internal requirements which complied with GAAP standards to minimize regulatory risks and liability across program
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Performed billing, collection and reporting functions for office generating over $3 Million annually
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Finance Manager, 04/2014 to 12/2019
Dental Restorative Group – Arlington, Belmont, Cambridge, MA
  • Identified improvement changes regarding key processes for internal controls and accounting procedures
  • Executed core financial processes, including vendor setup and payment, operational expenses, administration of credit card accounts and account reconciliations
  • Improved overall financial reporting by streamlining control processes and reporting structures
  • Partnered with IT, business development and operations leadership to develop robust financial business plan with detailed benchmarks and action plans
  • Identified and capitalized on community business opportunities with effective networking
  • Produced production, collection and provider reports outlining financial data to assist management with making strategic plans and operational decisions
  • Increased collection 30% by delivering patient management and financial planning services
  • Audited, balanced and reconciled payroll for more than 15 personnel
  • Developed metrics for dental production objectives, supporting key financial results

  • Facilitated strong production and collection results by boosting internal control systems and procedures
  • Created documents to display financial reports and data using Excel
  • Prepared budgets, cash flow projections, cost analysis and monthly, quarterly and annual reports
  • Decreased annual expenditures by $50K through effectively reviewing department spending and identifying problem areas
  • Spearheaded expansion strategies to increase business market share, drive growth and bring in more new patients
  • Reduced process discrepancies 35% by accurately maintaining performance reporting data systems
  • Trained new and existing staff members in various financial procedures to help each prepare for job requirements
  • Managed tracking of 3 offices and headquarters revenue, budgets and expenses
  • Created organizational structures to improve accounting and finance functions
  • Resubmitted overdue insurance claims, 98% denied claims were paid
  • Strengthened financial and regulatory operations by proactively managing and optimizing office operations
Front Desk Manager, 08/2013 to 04/2014
Chang Dental Group – Boston, MA
  • Oversaw all front desk operations with eye for practice reputation, staff productivity and operational efficiency
  • Provided patients with above-and-beyond service, increasing satisfaction/referrals, and decreasing collection by $100K
  • Held daily office meetings with staff to prepare for day, answer questions, resolve issues and keep employees informed of changes
  • Investigated auditing discrepancies by reconciling cash and credit card transactions, reducing errors by 10%
  • Increased production/collection by 30% within first 2 weeks of hire
  • Created reports detailing daily actions, including new patient numbers, treatment plan acceptance/amounts/scheduling and production/collection, resulting in productive organizational management
  • Trained new/reinforced existing staff on correct procedures, compliance requirements and performance strategies
  • Conducted financial audits on scheduled basis
Front Desk Manager, 03/2005 to 08/2013
Metrowest Family Dental/Prime Dental Associates – Natick, MA
  • Supervised 5 administrative staff, 5 clinical and 4 specialty dentists.
  • Increased production by 30% within 3 months of hire.
  • Reduced collection by $80K within 2 weeks, kept outstanding collection low.
  • Developed operating system improvements, resulting in practice running efficiently.
  • Assistant to Accountant for various projects.
  • Assisted owner in managing direction of practice, resulting in becoming a multi-specialty with significant financial growth.
Education
Finance And AccountingBabson College - Wellesley, MA
Bachelor of Arts: Psychology, Sociology, BiologyFramingham State College - Framingham, MA
Certifications
  • OSHA/HIPAA certification
  • National provider Compliance Certification
Additional Information
  • Previous Sales Administration, Accounting, Purchasing and Services Administration Supervisor experience at Dimension Data, global IT company.
  • Previous AR and In-house and ADP, multi-level Payroll experience at Babson College.
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Resume Overview

Companies Worked For:

  • Hikmat Hannawi, DMD
  • Dental Restorative Group
  • Chang Dental Group
  • Metrowest Family Dental/Prime Dental Associates

School Attended

  • Babson College
  • Framingham State College

Job Titles Held:

  • Finance/Insurance Manager
  • Finance Manager
  • Front Desk Manager

Degrees

  • Finance And Accounting
    Bachelor of Arts : Psychology, Sociology, Biology

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