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File Handler Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Team contribution
  • Flexible and adaptable
  • Effective multi-tasker
  • Organizing and prioritizing
  • Time management
  • Computer proficiency
  • Organizational skills
  • Employee mentoring
  • Team building
  • Employee training
  • Strong team member
  • Data management
  • Team leadership
Experience
05/2019 to Current File Handler State Of Indiana | Washington, IN,
  • Meticulously followed standards, promoting data accuracy and confidentiality when reviewing claimant's files and updating file information.
  • Compiled and prepared all documentation, including orders, Lien holder documents, owner documents and send out all notices within tight deadlines to meet the specific file needs.
  • Implemented practical file system, which promoted smooth data gathering and presentation creation.
  • Reviewed files to check for complete and accurate information.
  • Retrieved requested files and delivered to appropriate personnel.
  • Processed and routed incoming mail.
  • Contacted staff and customers to retrieve files.
  • Ensured that all correspondence was properly processed.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
03/2019 to 05/2019 Correctional Officer Capital Vacations | Wisconsin Dells, WI,
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
  • Detected potential threats from and to residents and quickly diffused conflicts.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Supervised inmates during day-to-day activities.
  • Inspected resident living quarters and conducted random searches of common areas.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Recommended further treatment strategies and diagnostic efforts for inmates.
  • Maintained records and logs of man hours, materials and equipment used.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained daily logs of shift activity.
  • Maintained clear and open communications with all facility areas to support efficient and safe operations.
  • Maintained correct physical head count at all times.
  • Supervised meal distributions and observed inmates during meals.
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time.
03/2015 to 04/2019 Customer Service Representative Kroger | City, STATE,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • Addressed customer service inquiries quickly and accurately.
01/2014 to 03/2015 Cashier Food Prep Dairy Queen | City, STATE,
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Protected food from spoilage by storing according to safety procedures.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Provided performance feedback and coached employees with setting quarterly goals.
  • Swept floors and maintained sweep logs.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Communicated and exemplified the company's vision and goals.
  • Greeted all customers.
Education and Training
Expected in 11/2015 Certified Medical Assistant | Medical Assisting Brown Mackie College , Indianapolis, IN, GPA:
Expected in 05/2013 High School Diploma | Arsenal Technical High School, Indianapolis, IN GPA:

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Brown Mackie College
  • Arsenal Technical High School
Job Titles Held:
  • File Handler
  • Correctional Officer
  • Customer Service Representative
  • Cashier Food Prep
Degrees
  • Certified Medical Assistant
  • High School Diploma

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