Reliable Broadband Technician dedicated to providing superior broadband service, maintenance and troubleshooting support to uphold the Astound Broadband mission and values. Aiming to utilize advanced telecommunication systems knowledge to contribute positively to a Astound Broadband Network Technician opportunity.
Skills
Workplace Safety
Customer Rapport
Product and Service Troubleshooting
Equipment Maintenance and Installation
Service Installation and Configuration
Telecommunication System Mastery
In-Home System Integration
Customer Complaint Resolution
Company Product Knowledge
Configuring Devices
Installing Equipment
Maintaining Components
Safety Awareness
Instructing Customers
Diagnosing Issues
Customer Service
First Aid/CPR
Organizational Skills
Flexible Schedule
Team Building
Basic Math
Maintenance & Repair
Good Work Ethic
Relationship Building
Fluent in Spanish
People Skills
Friendly, Positive Attitude
Planning & Organizing
PPE Use
Reliable & Trustworthy
Critical Thinking
Active Listening
Training & Development
Problem Resolution
Supervision & Leadership
Experience
02/2020 to Current
Field TechnicianState Of North Carolina – Durham, NC,
Installed network interface devices and rearranged inside wiring.
Measured, cut, spliced and installed wires and cables.
Installed, set up and repaired devices and system components.
Logged service calls and closed work orders by recording issues resolved and services provided.
Disassembled equipment, inspecting and tested wiring to locate and repair problems.
Read and interpreted technical documentation in order to accurately configure equipment.
Laid out cabling plans and ran through buildings to desired locations.
Identified opportunities to improve use and functionality of customers systems and provided recommendations.
Evaluated information provided and worked with customers to provide best possible solutions.
Assembled and installed communication equipment.
Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Created and updated technical documentation for network installations and changes to existing installations.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Climbed various heights on multiple structures safely and efficiently to repair equipment.
Installed transmission lines, antennas, cabling, braces and supports to promote communications operations.
06/2018 to 08/2023
Cashier AssistantWhole Foods – Chesterfield, MO,
Assisted with customer requests and answered questions to improve satisfaction.
Interacted politely with customers to promote quality service during checkout.
Backed up cashiers ringing up large number of customers by bagging products.
Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Handled merchandising and restocking needs for multiple checkout lanes.
Promoted store cleanliness by keeping track of trash can levels and emptying when full.
Returned carts and baskets to entryways to keep store spaces and aisles neat.
Greeted customers promptly and responded to questions.
Welcomed customers, offering assistance to help find store items.
Assisted customers by providing information and resolving complaints.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Offered customers carry-out service at completion of transaction.
02/2019 to 11/2019
Communications TechnicianOasis Systems, Inc. – Boston, MA,
Provided installation, service and maintenance for broadband internet and digital telephone service.
Measured, cut, spliced and installed wires and cables.
Installed, set up and repaired devices and system components.
Installed network interface devices and rearranged inside wiring.
Disassembled equipment, inspecting and tested wiring to locate and repair problems.
Logged service calls and closed work orders by recording issues resolved and services provided.
Read and interpreted technical documentation in order to accurately configure equipment.
Briefed customers on equipment, usage and product specification.
Drove revenue by promoting products and services for sales conversions.
Demonstrated strong knowledge of industry equipment.
Adhered to all OSHA and company-defined safety and workplace regulations.
Trained and developed new broadband technicians according to company policy.
Installed cutting-edge technology, including place mounts, satellite dishes and receivers while ensuring broadband connectivity.
Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
Climbed poles and ladders to install, maintain or inspect equipment.
Ran wires between components and to outside cable systems.
Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
02/2011 to 05/2014
Infantryman (11B)US Army – City, STATE,
Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
Operated and mounted night vision devices to zero in and engage targets.
Patrolled restricted areas and authorized access for permitted personnel.
Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
Led infantry team of 7 members in combat operations, providing tactical guidance for individuals with varying strengths.
Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Mobilized vehicles, troops and weaponry to conduct reconnaissance missions.
Conducted ground reconnaissance and reported to leadership for strategic planning.
Defended country against threats by capturing, destroying and repelling enemy forces during combat.
Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
Kept vehicles and critical equipment in peak operating condition with consistent upkeep.
Cleaned and maintained weaponry following official procedures for optimum reliability.
Accounted for multi-million dollar inventories of equipment and supplies with no losses.
Conducted regular war games without live ammunition to practice scouting, attacks and counteroffensive movements.
Maintained peak physical condition to stay ready for challenging missions.
Education and Training
Expected in 06/2006 to to
High School Diploma: Vanden High School - Fairfield, CA GPA:
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