Seeking a full time position withina stable company, where I can utilize proven technical skills.
16 years of Telecom Voice/Data experience; Extending/testing DSL, POTS, PRI, DS1, DS3, Ethernet over Copper, Ethernet over DS1, Ethernat over DS3 circuits, Cisco VoIP phone/router/switch installation and testing, Adtran DS1, DS3, EoC, EoDS1, EoDS3 installation and testing, configuring and installing Cisco 1800, 1900, 2400, 2800, 2900 series routers, Adtran 600, 800, 900 series CPE, installation of internal cabling (cat5/fiber pulls to BICSI standards), knowledge of NAT, RIP, DHCP, DNS, TCP/IP, VLAN, OSPF, Cisco IOS command-line interface, installing cross-connects from CO/MPOE to customer location, PRI configuration and testing (via NIU/Cisco/Adtran), MPLS config and testing, SIP config and testing, POS installation, PBX cross-connects for all brands, Nortel Norstar phone programming, MoH cabling, and multiple bonded DS1 installations.
Working in a data center (Equinix/One Wilshire)/AT&T CO/customer prem, install/upgrade servers (W2k/W2k3), install/extend/test DS3 circuits, cards, and make patch cables at data center/CO, cross-connecting MUX panels (wire-wrap), Sunset/T-Berd 950/2300 testing, troubleshooting voice/data issues on internal network and at customer sites,
Cabling, configuring and testing Ethernet over Copper, Ethernat over DS1 and Ethernat over DS3. *
Tech support and troubleshooting via phone, internet and onsite. Extensive experience helping end users to navigate through PC-based applications, troubleshooting LAN issues (DHCP, IP subnetting, cabling, routers), data entry, trouble ticket creation/closing with ILEC and internally, technical support in a call center, installation and troubleshooting of dial up/DSL/cable/T-1/DS1-3 connections. Excellent customer service. Years of experience working with little to no supervision for out-of-state CLECs.
Microsoft Windows NT/NT Server/XP/2000/SBS 2003/XP/Vista/7 64bit/32bit, Linux Mint, Novell Netware 4.x/5.x client/server, Microsoft Office 2003, 2007, 2010 applications, MAC OS 8, 9, 10 (10.1-10.6) Adobe/Macromedia applications (freelance web designer/graphic artist), Symantec Antivirus/Ghost, hyperterminal, Telnet, Secure CRT, Cisco TFTP server, Palm/Blackberry applications, PC Anywhere, Cisco VPN Client, familiar with Cisco terminal commands. E-commerce Web design, SEO optimization. *No supervision necessary. Own truck/tools
01/2014 to Current
Field Operations TechnicianGranite Telecommunications － Las Vegas, NV
Structured cabling, installations and repair in a retail/casino environment, MAC orders, repairs and new installations.
POTs, DSL and T1 extensions, modem and router configuration and installation, VOIP installation, cable testing, working with customer and LEC to resolve outages and data/voice issues, maintain company vehicle, track and manage trouble tickets.
Installation of wireless network cabling and access points for all Boyd Gaming casino properties.
Configuring Adtran 600/900/3205/4305/818/873 series, Cisco 1800/1900/2400/2900 series router configuration/installation/repair, PRI ext/testing, POTs/fax extension fire/fax/alarm.
02/2009 to 01/2014
Field Operations TechnicianUS Telepacific Corp, Inland Empire － Rancho Cucamonga, CA
DS1, DS3, Ethernet over Copper, Ethernet over T1/T3, POTs, VOIP, PRI, SIP, DSL installations/repair.
Configuring Adtran 600/900/3205/4305/818/873 series, Cisco 1800/1900/2400/2900 series router configuration/installation/repair, PRI ext/testing, POTs/fax extension fire/fax/alarm, troubleshooting outages at customer sites and remotely.
Testing with translations/data group/vendors/ILEC.
Installation/repair of hardware at datacenter at One Wilshire (DS3 cabling, Lucent switch hardware troubleshooting/maintenance, data cabling, Cisco switch hardware repair/maintenance.
Router installation (rack/wall mount) of CISCO and Adtran IADs.
VOIP installations (Cisco), structured cabling, Ds3 cabling for Lucent/Alcatel switches at data center.
Server hardware upgrades/repair.
Track and manage trouble tickets.
Maintain company vehicle.
02/2007 to 02/2009
Voice/Data/NOC TechnicianTelekenex Inc. － Santa Ana, CA
Extending T1/T3 data/PRI circuits at CO/customer prem.
Cross-connecting circuits at CO to ILEC and internal network, Installing Adtran cards at CO and NIU circuits at customer prem, MEOC (Managed Ethernet Over Copper 4mbps to 120mbps) installations from CO to prem (HN404 and Hatteras 4000), carrier bank (CAC) installations for voice lines, HDSL circuit installations, cross-connecting lines to PBX, 100+ user VOIP installations, Cisco router and switch installs, overhead paging, extending analog/digital lines to location, ATA installs, building data center racks/cabling, server installs and hardware repair, troubleshooting customer network/voice issues, programming Cisco 7960/7940 phones, troubleshooting cable faults from customer prem to CO, professional appearance and outstanding customer service, tracking and managing trouble tickets, own truck/tools.
Extending voice/data T-1 circuits from MPOE, cable runs (Cat5/6, 25 pair and fiber), Installing VoIP phones and ATA devices (Cisco), working in a data center (Taqua, Jetstream, MUX panels, server upgrades, T-3 card installs, fiber), TCP/IP/DHCP/DNS configuration, telephone tech support for data/voice issues, configuring and troubleshooting T-1 routers (integrated access) local/remote (DHCP, NAT, static routes), T-Berd 950/2310 circuit testing, solely responsible for the company's entire Southern California market (data center, installs, troubleshooting, customer service/support for 300+ corporate customers), trouble ticket creation/documentation/closure, opening ILEC trouble tickets (AT&T, VZ, XO, COVAD).
Working with no supervision.
Using my own truck and tools for all dispatches.
01/2003 to 01/2005
Voice/Data TechnicianOutsource Telecom － El Segundo, CA
Contracted for commercial cabling of CAT3/5/6, 25/50/100 pair, fiber/duct.
66/100 block and patch panel installation/termination, data rack assembly, Server installations W2k/W2k3, cable demo, jack termination, Hilti/J-hooks/D-rings/backboard installations, dressing cables, PC setup and configuration in a commercial environment.
02/2001 to 02/2003
Voice/Data Technician3D Datacom － Los Angeles, CA
Contracted to Wells Fargo Bank.
Installing DSL for online banking stations.
Cross connecting to PBX and MAC work for new phone lines.
Data/voice cabling for new and existing branches, Norstar telephone programming, music-on-hold installation, PC setup and configuration for teller/banker applications, adding PCs to Unix servers, network troubleshooting.
Associate of Science: Associate of Arts concentration in Information Technology with Cisco Networking CertificateUniversity of Phoenix － Las Vegas, NVCurrently enrolled in the Associate of Arts concentration in Information Technology with Cisco Networking Certificate program.
A+/MCSE NT4.0/Novell NetWare 4.x Certification ProgramComputer Education Institute － Riverside, CA
Certified Novell Engineer Course (NetWare 5.x)New Horizons － Corona, CA
Associate of Science : Associate of Arts concentration in Information Technology with Cisco Networking Certificate A+/MCSE NT4.0/Novell NetWare 4.x Certification Program Certified Novell Engineer Course (NetWare 5.x)
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