Telecommunications Technician Solutions-oriented technician with notable success directing a broad range of corporate initiatives while participating in planning and implementation of data and telecommunication solutions in direct support of business objectives. Implement innovative data backup programs for customers that execute on a scheduled task. Hands-on experience leading all stages of system development efforts, including requirements definition, design, testing and support.
Microsoft, Apple, Unix, Red Hat Linux
Microsoft Office current and earlier
Field Lead January 1999 to CurrentAltura Communications - Dallas, Texas
Installed Avaya Platform Servers and adjunct products such as 1X.
Installed AVST products such as CallXpress and RightFax.
Installed IP Office PBX Systems and support Fujitsu F9600 PBX.
Installed and supported Intellicenter, "ACD" Servers.
Worked with Modular Messaging, various call accounting applications, Extreme Networking and Juniper Switches.
Assisted Project Management in designing installs and upgrades.
Worked with customers in designs, language, and options with their new VoIP network.
Conducted administrator training for IT and Telecommunications departments on new products.
Trained Altura field technicians on installing and servicing new products.
Supported field technicians and customers with issues they encountered with new products.
Information Technology Specialist January 1994 to January 1999Kinder, LA
Supported server and client applications and network administration.
Assisted with designing and installing of new casino venues.
Developed a cabling plan with primary contractors.
Trained contractors and new employees on cabling standards and test plans.
Assisted management on a number of budget ideas.
Presented alternative options to meet budgetary needs.
Communications Engineer January 1992 to January 1994Marine Spill Response Corporation - Kinder, LA
Participated in the first ever US oil spill response.
Assisted management in creating multiple scenario packages to present to major oil carriers.
Assisted our vendor DCC (Dialogic Communications Corp) in building a system to alert thousands of employees by phone, pager, fax or email.
This was tested first in alpha then beta version.) Documented recommendations for both software and hardware results after testing was completed.
Researched weather forecasting software to support weather conditions in the area of the spill.
Supported management at the forward command site during actual or simulated exercises.
Supported all Apple and custom applications created by EDS.
Trained staff and customers on notification equipment.
Designed group paging for employees.
Created custom scenarios for the military.
Major Strengths Management: Self Discipline: Manage other technicians on work details Listen and get a complete understanding of the and time management. customer's needs or concerns.
Manage other vendors' assigned jobs and Research any information using our own assist them in their area of skill weakness to documentation.
keep the jobs' time lines on schedule.
Access manufacturer's information and reach out Oversee security procedures as well as to other knowledgeable technicians within the providing access to the multiple servers and company as well as the manufacturer.
endpoints for the technicians.
Staying aware of the time lines agreed upon by the customer and then keeping the customer informed on the status of the job.
In both the Service and Install, trained customers on their products to help give them a better understanding of their investment.
Technical Training Actively mentored, trained and supervised new customers on administering their equipment and troubleshooting issues that may come up.
Successfully installed a major hospital system by collaborating with the design team, implementing enhancements resulting in a number of communication devices which include SIP and H.323 environments.
Lake Charles, LA Houston, TX Commercial Pilot License with Instrument RatingMcNeese State University American Flyers
Avaya Site Administration Various firmware used to configure gateways and routing Servers: All current Dell and HP particularly those recommended by Avaya IP Office both loaded on Microsoft and Linux Servers Call Express by AVST RightFax DHCP from earlier to 2010 One-X products like Portal and Mobile Networking: Extreme and Juniper Design and install cable management to meet the requirements FCC and customer requirements.
TCP/IP, VoIP, H.323, SIP and Token Ring.
accounting, ACD, alpha, Apple, Avaya, budget, cabling, Call Center, hardware, client, designing, documentation, email, fax, forecasting, Gateways, IP, Messaging, Access, Microsoft Office, Office, network administration, network, Networking, Networks, oil, Operating Systems, PBX, Project Management, Express, Red Hat Linux, Research, Servers, Switches, Technical Training, Telecommunications, phone, time management, troubleshooting, Unix, upgrades, Vectoring, VoIP