Accomplished Engineer with excellent experience aiding the development of strategic vendor relations with major telecommunications business clients. Proven ability to oversee product repair and field issue resolution for business clients. Strong communication and presentation skills used to perform in-dept technical training. Recognized as a creative and effective planner and problem solver. 11+ years experience in the field of wireless communications, managing external business clients. CDMA 2000 with cdmaOne Overview for Non Engineers Developing Employee's Potential Building Effective Communication Skills Communication Style Selecting Exceptional Employees Team Skills For Team Members Haz Mat Safety PROFESSIONAL SKILLS Experienced in the areas of Project Management, Management, Vendor/Customer relationships, Business Processes, Engineering, Repair and Manufacturing. Expert level proficiency with Microsoft Excel, proficient with all Microsoft Office applications, all Microsoft operating systems, Visio, Adobe Acrobat, Teklynx Labelview, Agilent Post test set control application, Willtek Test equipment and Oracle. Experienced in various test for testing and troubleshooting RF/CDMA circuits. Knowledge in CDMA/PCS/AMPS technology, standards, and troubleshooting techniques. Experienced in constructing and maintaining complex automatic test equipment in a high-volume manufacturing environment. Utilize professional concepts in accordance with company objectives to solve complex problems in a productive and efficient way. Proficient in Oracle, Atlas, Willtek Test equipment, Teklynx Labelview, Visio all Microsoft Windows OS and MS Office platforms. Strong multitasking skills, to achieve desired goals, in an allotted time.
Field Engineer April 2004 to CurrentKyocera Communication, Inc － San Diego, CA
Developed Project Management tools and reporting templates to streamline and improve planning, implementation and sustaining of outsourced repair processes.
Prepared test and diagnostic programs, completes specifications and procedures for new products Technical Project Manager for the domestic and international region of service, responsible for supporting higher-level Service repair facilities.
Integrated and tested CDMA handsets to determine compliance with industry and customer specific requirements and protocols.
Tracked prototype product performance and enhancement issues.
Documented failures and provided technical recommendations to the field and/or internal departments Establish and coordinate various manufacturing and test methodologies with third party vendors and in-house rep.air operations.
Performed process audits for quality and finance to ensure accuracy of failure analysis and invoicing logic Monitor process efficiency utilizing applied SPC methods, along with trending product field failure rates.
Developed strategic Business Cases to target regional repair support in the international and domestic markets Coordinated field initiatives with Service Account Manager's and ASC's as needed.
Provided Technical support and manage activities for Authorized Service Centers contracted by Kyocera Wireless Corp.
Drove quality improvement initiatives at the ASC level.
Manufacturing Engineering Technician November 1999 to April 2004Qualcomm/Kyocera Wireless Corp － San Diego, CA
Calibrated & repaired test fixtures and equipment.
Provided failure analysis and data collection.
Responsible for maintaining ISO standards.
Provided direct feedback to the Configuration Management team on testing the software the way it will be used and the way it is built.
Effectively completed tasks while being a part of a cross-functional sustaining engineering team.
Provided technical support and feedback to software and hardware engineering groups for multiple products already in production.
RF/Digital Technician April 1998 to November 1999Qualcomm － San Diego, CA
Troubleshot and repaired CDMA wireless subscriber units for both the Digital and RF circuits to component level.
Worked on Single Band PCS, Dual Band, Dual Mode and Tri-Mode CDMA Mobile Subscriber Units Mentored entry level technicians by providing training and technical support increasing repair throughput Performed research on design changes and data collection and providing feedback to technicians thus increasing technical knowledge and improvements of debug efficiencies Worked with management providing feedback and recommendations consequently increasing process efficiencies.
Interior Communication Technician May 1992 to May 1998United States Navy
Performed normal and emergency electronic repair for Naval Submarines and Ships.
Upgraded and repaired safety, navigational, telecommunication and alarm systems in accordance with preventive and corrective maintenance manuals.
Installation of T1/E1 and LAN Networks.
Bachelor of Science : Information Technology/Information System, PresentUniversity of Phoenix － San Diego, CAInformation Technology/Information System
*Project Management: Strategies and Tools : PresentQualcomm/Kyocera University － San Diego, CA