Innovative, results driven business and customer advocate who drives overall business, and customer base growth with unified teams, thorough analysis and careful implementation as the foundation.
Competitive and Trend Analysis
10/2012 - 03/2016
AMBIT ENERGY - Dallas, TXField Development Manager
Integral in managing Sales Force growth of roughly 40% by implementing Sales Force related goals, contests and commission based items
During the same time, company revenue grew 61% from $930M to $1.5B
Worked closely with Sales Force Leaders to ensure successful new market, and new product launches e.g. expanding into new states, new gas and electric markets within existing states and new product portfolio offerings such as solar?
Responsible for publishing training content for all Corporate sponsored events
Led bi-weekly conference call with Sales Force Leaders?
Traveled across all markets to ensure Sales Force stressors were alleviated, and Sales Force accomplishments were recognized?
Speaker, trainer and presenter at Corporate and Sales Force sponsored events
Worked closely with the Sales Force Compliance teams to ensure company policies and procedures, and the Direct Sales Association Code of Ethics were followed?
Worked closely with internal departments i.e. IT, Product, Finance, Marketing Communications, Customer Experience and Consultant Support to ensure the Sales Force was represented in all Business decisions
12/2009 - 10/2012
AMBIT ENERGY - Dallas, TXQuality Assurance
Responsible for grading inbound and outbound call center calls, relating to Customer and Consultant accounts
One on one coaching sessions with Call Center Agents, and Supervisors
08/2009 - 12/2009
AMBIT ENERGY - Dallas, TXCall Center Agent
Responsible for fielding calls relating to Customer and Consultant accounts
Addressing and rectifying issues as they arose
Tracked trends to proactively prevent larger problems