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Appalachian Mountain Project Access - Federally Certified Navigator for the Health Insurance Marketplace Resume Example

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FEDERALLY CERTIFIED NAVIGATOR FOR THE HEALTH INSURANCE MARKETPLACE
OBJECTIVE

Experienced Well-qualified Medical Interpreter with a Community Outreach Education and Administrative Background. Desires a challenging and fulfilling role as Triage Bilingual Clinical Assistant.

QUALIFICATIONS

Professional Interpretation and Translation, Knowledgeable in Medical Terminology and Hospital Procedure, Proven Ability to Maintain a Calm and Caring Demeanor in High-Pressure Clinical Scenarios, Excellent Bilingual Communication Skills and Problem Solving, Community Outreach and Organizational Development,

PROFESSIONAL EXPERIENCE
Federally Certified Navigator for the Health Insurance Marketplace
June 2015 to December 2015 Appalachian Mountain Project Access - Johnson City, TN
  • Facilitated clients with applications on the Health Insurance Marketplace for Medicaid and Private Insurance in a manner that was culturally and linguistically appropriate to the needs of the population being served, including individuals with limited English proficiency and individuals with physical and mental disabilities.
  • Expanded outreach events by corroborating with health departments across 8 counties to promote public health, personal empowerment, and community resource awareness in Upper Northeast Tennessee.
  • Utilized active listening skills to deliver accurate Medical English/Spanish and Spanish/English interpreting and translating in an outpatient, fast-paced setting for Care Managers, Patients, Staff and others during intakes, reevaluations, and appointments.
  • Daily Duties included but not limited to: Meeting with clients, interpreting, data entry, resolving complex account and service issues, ensuring that each interaction was a value-added experience for clients and patients.
Catering Sales Manager
August 2014 to March 2015 Holiday Inn Johnson City - Johnson City, TN
  • Generated over $230,000 in new business in under 5 months for the company, increasing profits and making 2014 the most successful year ever by consistently exceeding Productivity and Sales Goals through successful time management.
  • Pursued and executed sales goals targeting previously untapped demographics, specifically the Latino Population in the Tri-Cities, by researching and creating a person-to-person focused marketing strategy.
  • Maximized profit on each sale through the creation and implementation a new catering menu which better reflected current market value, which lead to the elimination overhead and labor costs for company.
  • Daily Duties included but are not limited to- Complete sales reports, follow-up with leads, generate new business, prospecting, outside sales calls, motivate and customer service.
Program Developer and Coordinator of ESL for Adult-Spanish Speakers, FWS
May 2011 to December 2014 Language and Culture Resource Center of East Tennessee State University - Johnson City, TN
  • Organized and facilitated expansion of informal class to a formally structured, university sanctioned ESL Program for Adults across two sites.
  • Strategically recruited, trained, and mentored bilingual volunteers by bringing a multilateral, individualist approach to communication.
  • Developed innovative curriculum to maximize student understanding of each lesson.
  • Daily Duties included but not limited to- Develop and instruct bilingual lesson plans, conduct volunteer and intern evaluations, meeting with Director of Center and Dean of TOEFL Certification.
Director of Corazón Latino Festival, WS
August 2011 to May 2014 Language and Culture Resource Center of East Tennessee State University - Johnson City, TN
  • Grew event from one-time small gathering to an annual celebration of culture and diversity with over 4,500 attendees, 100 volunteers, and 25 vendors by creating a grass-roots organization around the mission of the festival in less than 3 years.
  • Established and streamlined organizational structure and communication hierarchy that resulted in the elimination of overlap and doubled individual volunteer and vendor productivity.
  • Applied strong delegation and communication skills by recruiting, hiring, and mentoring dynamic volunteers to serve in key managerial positions each academic year.
  • Daily duties included but not limited to: Meeting with officials, Negotiating contracts of sponsors and vendors, Material release, Inspiring volunteers to go beyond their current skill level in order to reach their full potential.
EDUCATION
Bachelor of Arts : Foreign Language, Concentration Spanish, 2016 East Tennessee State University (ETSU) - Johnson City, TN
  • Minor in International Studies
  • Coursework in: Advanced Spanish, Community Outreach, Strategic Negotiation, Marketing, Public Speaking, Diversity.
  • Member of Public Health Student Association (PHSA).
  • Founder, President Emeritus of Hispanic American Student Community Alliance Organization (HASCA).
  • Awarded Unsung Heroes Award, ETSU Summit Awards in recognition of making lasting positive contributions to the campus.
Spanish Language, 12/2010 Tennessee Foreign Language Institute - Nashville, TN
  • Advanced Level Spanish Grammar and Conversation Classes
  • Awarded Full Academic Scholarship
CERTIFICATIONS
  • Certification of Completion, Protecting Human Research Participates, certified by the National Institute for Health Institutional Review Board (IRB)
  • Certification, Federal Navigator ID#TNNAVD1500013
  • Scheduled for Interpreter Certification Exam through the National Board of Certification for Medical Interpreters.
  • Certification of Completion, Bridging the Gap Seminar.
  • Certification of Completion, Title VI Training and Compliance, certified by LIFEPATH TN Public Health Training Center.
LANGUAGES
  • Spanish (Near Native): self-taught and formal instruction TFLI and ETSU, specializing in Medical Terminology and Interpretation and Translation. Mandarin Chinese (Basic Beginner): formal instruction ETSU, Arabic (Basic Beginner): formal instruction ETSU
PROFESSIONAL AFFILIATIONS
  • Member, National Council on Interpreting in HealthCare (NCIHC).
  • Member, Tennessee Association of Medical Interpreters and Translators (TAMIT) and Tennessee Association of Professional Interpreters and Translators (TAPIT).
  • Member, Tennessee Immigrant Refugee Rights Coalition (TIRRC).
  • Bilingual Interpreter Volunteer, Johnson City Community Health Center and Remote Area Medical (RAM).
  • Member, Young Professionals of the Tri- Cities, Johnson City, TN.
  • Member, PEAK- Professionals Engaged in Advancing Kingsport Networking Group, Kingsport, TN
ADDITIONAL CREDENTIALS
  • Community Interpreter Volunteer for five years in various settings.
  • Personal Interpreter to International Dignitaries Dr. Manuel Alban of Universidad Estatal de Bolivar and Alcalde (Mayor) Gustavo Jaramillo of Guaranda Ecuador during the celebration of the 50th Anniversary of Sister Cities between Johnson City, Tennessee and Guaranda, Ecuador.
SKILLS
  • Operating Systems: WINDOWS NT and prior, Mac 0SX, Linux, CISCO
  • Hardware: Desktop, Laptop, Switchboard, Multi-line Conference Phone, Printer, Fax Machine, Scanner
  • Software: Microsoft Office 2013 and prior.
  • Certified Advanced MS Excel, MS Word, MS Access, MS Publisher, MS Outlook, MS PowerPoint,
  • GoToMeeting, Lotus 1-2-3, Peachtree, QuickBooks, Oracle, SalesPro, CareScope, LexisNexis, DropBox, iCloud, OneDrive
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Resume Overview

Companies Worked For:

  • Appalachian Mountain Project Access
  • Holiday Inn Johnson City
  • Language and Culture Resource Center of East Tennessee State University

School Attended

  • East Tennessee State University (ETSU)
  • Tennessee Foreign Language Institute

Job Titles Held:

  • Federally Certified Navigator for the Health Insurance Marketplace
  • Catering Sales Manager
  • Program Developer and Coordinator of ESL for Adult-Spanish Speakers, FWS
  • Director of Corazón Latino Festival, WS

Degrees

  • Bachelor of Arts : Foreign Language, Concentration Spanish , 2016
    Spanish Language , 12/2010

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