Federal Government Project Manager resume example

Responsible for analysis, design, development, and documentation of network quality/process improvements.

Develop new internal processes and compile/evaluate test data.

Provide data mining, reporting, and support to technical network programs and initiatives for network data standards and integrity.

Analyze, track, and publish technical network manuals, methods and procedures.

Analyze data to identify root cause of network problems.

Provide process improvement training, technical support on process and compliance.

Ensure network process capability, control and improvement by implementing procedures and interpreting network standards.

Manage & deploy multi-million dollars in access cost reduction initiative projects specifically focusing on AVPN Dedicated, Managed, Switched Ethernet and DS3 services.

Initiate and manage access change projects that switch out last mile access for AT&T customers.

Manage low filled DS3 optimization projects via groom process to reduce miles and clear high value DS3 circuits via disconnect to initiate extensive company savings.

Establish relationships and form strategic partnerships across various internal and external stakeholders within all levels of management to ensure success.

Manage ordering and installation of necessary equipment from various vendors specific to each project.

Handle all expedites and escalations on high demand projects.

Provide off hour support on an as-needed basis during scheduled customer maintenance windows.

Provide process training to new team members.

Assist development and inventive scientist teams with creating an automation tool for the Ethernet Migration End to End process (GEOLINK/ECOMP).

Responsible for the successful, on-time deployment of new and growth MSN/DCS projects which includes the timely completion of the MSN project lifecycle.

Drove NP&E Planners and MEIs to establish a workable schedule for each project.

Managed equipment vendors to align their schedule to ensure timely project completion according to PORs.

Assisted NP&E MEI throughout the installation process and stand-alone testing and NEA process.

Direct OEM (vendor) and OTV personnel to ensure installation activities occur as planned.

Engineered DS0 & DS1 circuits and troubleshoot discrepancies surrounding circuit designs.

Created Design Layout Records (DLRs) for DS1 & trunk facilities.

Assisted production agents, network engineers, quality assurance groups, and city operations technicians with network capacity issues, and resolved appropriately.

Acted as liaison between vendors and various AT&T teams with the testing and turn up of various circuits.

Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.

Served as the primary point of contact for the installation of local, long distance, internet, and dedicated frame services.

Managed wholesale market switched service projects, and identified/resolved potential jeopardy’s while ensuring the overall quality of orders from beginning to end.

Interacted with internal and external organizations in order to complete projects within specified timeframes.

Escalated issues through all necessary levels of management to ensure the successful completion of all projects.

Prepared/provided daily reports to upper management, and initiated conference calls, processed due dates, move and change orders.

Processed and managed orders for all wholesale billing customers nationwide. Responsibilities included inputting orders, monitoring reports and reviewing contracts supplied by switch technicians and account executives.

Assisted switch associates with researching and validating accurate source information.

Pro-actively identified, analyzed, and corrected customer billing disputes, and all the associated causes.

Coordinated all essential parties involved in the local number portability process.

Interacted with project managers, provisioning, translators, city operations, resellers and customers to negotiate LNP “hot cut” due dates, and performed all upper and lower level escalations.

Submitted local service requests to Local Exchange Carriers throughout the entire country.

Corresponded with the network operations center in order to build necessary switch cod