Family Support Worker resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Family Support Worker focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.

  • Experience in an intense fast pace office environment
  • Proficient knowledge and utilization of the Justice Department Information System (JDIS) computer database
  • Knowledge and proficiency in Microsoft Word, Excel and PowerPoint
  • Superior organizational skills
  • Analytical mindset
  • Dedicated team player
  • Client advocacy
  • Community referrals
  • Home visits
  • Training and Development
  • Conducting interviews
  • Planning and coordination
  • Case history compilation
  • Thanksgiving Food Drive, Project Self-Sufficiency, Newton, NJ, November 2017 – Present
  • Holiday Toy Drive, Project Self-Sufficiency, Newton, NJ, December 2016 – Present
05/2017 to Current
Family Support Worker Family & Children Services Battle Creek, MI,
  • Manage a caseload of 25+ and administer curriculum and resources for at risk families through a weekly home visitation program.
  • Conduct face to face assessments and interviews with individuals and or family members to collect information on social, educational, criminal and institution or drug history.
  • Compile a 10-page assessment report for each client.
  • Resolve stressful and crisis situations while providing conflict resolution in high stress and sometimes dangerous environment.
  • Respond to emergencies related to children in unsafe environment and provide support and or report child abuse to appropriate child welfare agency.
  • Acquire resources for families and assist in connecting them to services throughout the community (various child and social services, nutrition, health, employment, housing, and safety resources.)
  • Participate in weekly staff and team building meetings while supporting team members to ensure clients’ needs are met and provide team members with advice to help with challenging cases.
  • Coordinate and host community events for clients and the community.
  • Conduct community outreach presentations for the organization to help engage and educate the community about services provided.
  • Organize various charity drives (food, toy, and clothing) for clients and the community.
  • Resolved stressful and crisis situations while providing conflict resolution in high stress and sometimes dangerous environment to ensure clients’ needs are met.
  • Instruct 0-5 year old children in activities designed to promote language, motor cognitive and social emotional development.
  • Instruct parents in parenting skills and child development to assist with aiding safe parenting creating a healthy environment and ensure child reaching age appropriate milestones.
  • Meet with clients to determine necessary services and make treatment recommendations.
  • Facilitate parental workshops and classes to provide support to children in achieving school and academic success.
09/2014 to 12/2014
Intern Lumen Technologies Memphis, TN,
  • Completed inmate checks to verify or update inmate incarceration status and updated reports with detainee’s information.
  • Monitored suspicious behavior, people, and objects throughout and around federal buildings.
  • Practiced judicial and courthouse security protecting judges, prosecutors and witnesses.
  • Updated schedules and forms for prisoner court appearances, meetings with attorneys, inmate transfers, and case information for defendants on agency database.
  • Assisted with serving criminal subpoenas and summons.
  • Managed warrants and processed wanted list.
  • Reviewed documentation and closed civil cases on the Justice Department Information System (JDIS).
  • Served, checked, and updated detainer on agency wide database.
  • Monitored and updated inmate’s records and facility checks.
  • Filed criminal and civil cases for active and closed investigations.
  • Updated excel sheets, maintained and filed case folders for seized assets.
  • Monitored seized assets utilizing agency database.
07/2013 to 11/2014
Video Camera Operator Yukon-Kuskokwim Health Corporation Anvik, AK,
  • Mentored, trained and supervised new staff on set up, operation of video equipment, and recording of events.
  • Effectively advised and answered owner’s complaints and request to address broadcasting issues.
  • Directed sporting and theater recordings and replayed highlights on Jumbotron.
  • Secured and monitored computer and camera equipment department.
  • Composed and framed each shot and applied technical aspects of light, lenses, film, filters and camera settings.
  • Prepared cameras and tested angles and camera movements to capture quality footage
11/2013 to 01/2014
Security Officer S.A.F.E. Management City, STATE,
  • Directed thousands of guests through secured checkpoint and resolved inquiries and concerns.
  • Enforced security logistics of crowd management, access control, entry point inspection and asset protection.
  • Provided security presence for Super Bowl event with thousands of attendees.
  • Searched individuals and baggage for devices, weapons and other prohibited items; detected and seized prohibited paraphernalia.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Education and Training
Expected in 2015
Bachelor of Arts: Criminal Justice and Political Science
Kean University - , NJ

Parent as Teachers Curriculum Foundation 2 Certified (3yrs-K), May 2019

Parents as Teachers Curriculum Model Certified (Birth-3yrs), October 2019

Federal Emergency Management Agency (FEMA) - Certified, December 2014


Child Abuse and Neglect Prevention, August 2020

Fourth Annual Challenging Racial Disparities Conference, June 2020

DOW Database, June 2020

Safe Sleep (Birth-12 Months), May 2020

Building and Helping Relationships, May 2020

Managing Covid-19 Fear and Anxiety, April 2020

Enough Abuse, September 2018

Opioid Use and Addition, April 2018

Intimate Partner Violence, June 2017

Firearms, U.S. Marshals Service, November 2014

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Resume Overview

School Attended

  • Kean University

Job Titles Held:

  • Family Support Worker
  • Intern
  • Video Camera Operator
  • Security Officer


  • Bachelor of Arts

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