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Family Support Specialist/Family Service Worker Resume Example

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JH
FAMILY SUPPORT SPECIALIST/FAMILY SERVICE WORKER
Professional Summary

Family Support Specialist with 5 years of work and volunteer experience providing public service, leadership, and problem resolution. Extensive experience working with and advocating for individuals of all ages and backgrounds. Skilled at researching, e-filing, customer service, documentation, attention to detail, and record keeping. Excellent communication and writing skills. Extremely knowledgeable in medical, social, and legal terminology and related skills.

Work History
Company Name - Family Support Specialist/Family Service Worker City, State08/2019 - Current
  • Visited home environments to help clients develop life, technical and job skills.
  • Developed rapport to create safe and trusting environment for care.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Completed home welfare checks to align with state and program guidelines.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Conducted research, gathered information from multiple sources and presented results.
  • Developed and maintained courteous and effective working relationships.
Company Name - Family Support Specialist/Family Service Worker City, State02/2020 - Current
  • Visited home environments to help clients develop life, technical and job skills.
  • Developed rapport to create safe and trusting environment for care.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Completed home welfare checks to align with state and program guidelines.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Conducted research, gathered information from multiple sources and presented results.
  • Developed and maintained courteous and effective working relationships.
Company Name - Admissions CoordinatorCity, State02/2019 - 08/2019
  • Assisted in patient admission process based on federal and state laws.
  • Oversaw inpatient and outpatient functions, including Task and Task.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Worked with Job titles and Job titles to develop and implement admissions policies for busy psychiatric facility with more than Number beds.
  • Completed preliminary paperwork for incoming and outgoing patients.
Company Name - 911 Emergency DispatcherCity, State11/2015 - 02/2019
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received over Number 911 and non-emergency calls per Timeframe to dispatch calls to appropriate agencies and officers on duty.
  • Used Software to track and maintain case incident numbers and logs.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Read system maps and caller information, and documented all details in system.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Skills
  • Cultural awareness
  • Consultation and advisory
  • Rapport building
  • Insurance Knowledge
  • Self-motivated, professional
  • E-filing
  • Case Management
  • Legal Terminology
  • Critical thinking
  • Excellent work ethic
  • Customer Service
  • Leadership
  • Microsoft,Excel,Outlook software proficiency
  • Relationship-Building
  • Computer proficiency
  • Planning and Coordination
  • Process Management
  • Understanding of Medical Terminology
  • Medical Admissions Process Knowledge
Education
12/2018
University of Central Arkansas
City, State
Bachelor Of Arts: Criminology/Sociology
  • Received Crow-White Scholarship
  • Member of The Minority Mentorship Program
  • Thesis: “The Relationship Between Homicide and Poverty Rates Amongst Different Communities 2014-2015”
  • Member of Alpha Kappa Alpha Sorority, Inc.
  • Continuing education in Paralegal Studies
  • Dean's List Fall 2016
  • Minored in Sociology
  • Majored in Criminology
05/2015
Kipp Delta Collegiate High School
City, State
High School Diploma
  • Graduated in Top Number% of Class
  • Elected Captain of Team
  • Graduated with Number GPA
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Resume Overview

School Attended

  • University of Central Arkansas
  • Kipp Delta Collegiate High School

Job Titles Held:

  • Family Support Specialist/Family Service Worker
  • Admissions Coordinator
  • 911 Emergency Dispatcher

Degrees

  • Bachelor Of Arts : Criminology/Sociology
    High School Diploma

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