Family Support Specialist/Family Service Worker Resume Example
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FAMILY SUPPORT SPECIALIST/FAMILY SERVICE WORKER
Professional Summary
Family Support Specialist with 5 years of work and volunteer experience providing public service, leadership, and problem resolution. Extensive experience working with and advocating for individuals of all ages and backgrounds. Skilled at researching, e-filing, customer service, documentation, attention to detail, and record keeping. Excellent communication and writing skills. Extremely knowledgeable in medical, social, and legal terminology and related skills.
Work History
Signature Healthcare - Family Support Specialist/Family Service Worker Rogersville , TN08/2019 - Current
- Visited home environments to help clients develop life, technical and job skills.
- Developed rapport to create safe and trusting environment for care.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Promoted community integration by providing extensive physical, emotional and social support.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed home welfare checks to align with state and program guidelines.
- Interviewed individuals and families to assess needs and provide informational resources.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
Department Of Human Services - Family Support Specialist/Family Service Worker City , STATE02/2020 - Current
- Visited home environments to help clients develop life, technical and job skills.
- Developed rapport to create safe and trusting environment for care.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Promoted community integration by providing extensive physical, emotional and social support.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed home welfare checks to align with state and program guidelines.
- Interviewed individuals and families to assess needs and provide informational resources.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
Conway Behavioral Health - Admissions CoordinatorCity , STATE02/2019 - 08/2019
- Assisted in patient admission process based on federal and state laws.
- Oversaw inpatient and outpatient functions, including Task and Task.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Worked with Job titles and Job titles to develop and implement admissions policies for busy psychiatric facility with more than Number beds.
- Completed preliminary paperwork for incoming and outgoing patients.
Conway Police Department - 911 Emergency DispatcherCity , STATE11/2015 - 02/2019
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received over Number 911 and non-emergency calls per Timeframe to dispatch calls to appropriate agencies and officers on duty.
- Used Software to track and maintain case incident numbers and logs.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Reduced risks and emergency response issues by observing public safety field units.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Read system maps and caller information, and documented all details in system.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Skills
- Cultural awareness
- Consultation and advisory
- Rapport building
- Insurance Knowledge
- Self-motivated, professional
- E-filing
- Case Management
- Legal Terminology
- Critical thinking
- Excellent work ethic
- Customer Service
- Leadership
- Microsoft,Excel,Outlook software proficiency
- Relationship-Building
- Computer proficiency
- Planning and Coordination
- Process Management
- Understanding of Medical Terminology
- Medical Admissions Process Knowledge
Education
12/2018
University of Central Arkansas
City, State
Bachelor Of Arts: Criminology/Sociology
- Received Crow-White Scholarship
- Member of The Minority Mentorship Program
- Thesis: “The Relationship Between Homicide and Poverty Rates Amongst Different Communities 2014-2015”
- Member of Alpha Kappa Alpha Sorority, Inc.
- Continuing education in Paralegal Studies
- Dean's List Fall 2016
- Minored in Sociology
- Majored in Criminology
05/2015
Kipp Delta Collegiate High School
City, State
High School Diploma
- Graduated in Top Number% of Class
- Elected Captain of Team
- Graduated with Number GPA
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Resume Overview
School Attended
- University of Central Arkansas
- Kipp Delta Collegiate High School
Job Titles Held:
- Family Support Specialist/Family Service Worker
- Admissions Coordinator
- 911 Emergency Dispatcher
Degrees
- Bachelor Of Arts : Criminology/Sociology
High School Diploma
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