family support navigator resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Eligibility requirements
  • Assessments
  • Culturally-sensitive
  • Community referrals
  • Client advocacy
  • Dedicated support
  • Community resources
  • Care plan intervention
  • Family case plans
  • Time Management
  • Critical Thinking
  • HMIS
  • Community outreach
  • Assistance program knowledge
  • Client meetings
  • Customer support and assistance
  • Research and facts collecting
  • Friendly, positive attitude
  • Problem resolution
  • Conflict resolution
  • Troubleshooting
  • Emotional awareness
  • Progress evaluations understanding
  • Cross-functional collaboration
Family Support Navigator, 05/2022 - Current
State Of Washington Olympia, WA,
  • Identified appropriate community resources and provided referrals for services.
  • Maintained confidentiality through stringent handling of charts and data.
  • Answers incoming calls and makes outbound calls, furnishes information (as appropriate) to public, redirects inquires and completes call transfers as needed.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Provide basic Child Care Resource and Referral services as needed.
  • Assists clients that come to the office in person to apply for School Readiness, complete enrollment, or request transfers.
  • Reviews and approves School Readiness applications received through the Early Learning Family Portal.
  • Contacts clients when additional documentation is needed; scans documents and checks EFS Mod for paperwork on file.
  • Assists with collecting data for reports and audits as needed.
  • Assist in large mailings and other clerical duties as needed.
  • Provides support to Customer Service Team by performing floater duties as needed. Assists with
    opening or closing duties as needed.
  • May assist at community outreach events.
    Perform other work-related duties as needed or as assigned by Supervisor/Manager.
    Participates in the Agency’s Quality Improvement Program.
Support Clerk Student Enrollment, 05/2021 - 05/2022
Mckibbon Hospitality Savannah, GA,
  • Completed and processed applications for enrollment.
  • Managed and updated student records.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
  • Schedules and cancels appointments, Sets up monthly appointment calendar ensuring holidays,
    meetings, and other school events are blocked.
    Provides information to the public, parents, schools and agencies regarding school locations, student assignments, transfer options and rezoning issues.
  • Reviews, processes and issues letters for documents including educational guardianship, verification of domicile, psychological transfer requests, medical transfers, academic transfers, child care transfers, and work place transfers.
  • Responds to telephone and in-person inquiries regarding student school assignments, and out-of
    county and in-county transfer procedures.
  • Provides clerical support for appeal hearings Responds to emails and provides information and
    assistance to district personnel and the public; screen and prioritizes, in a timely manner.
  • Composes, types, proofreads correspondence, letters, memos, and other documents; receives and reviews rough drafts for various documents; types documents and distributes.
  • Research and enter information on SMS and Student Enrollment database to update or verify student information.
  • May be required to assist in preparing informational flyers; coordinates the production and distribution of materials.
  • Monitors the use of copiers; coordinates maintenance as required; monitors copier supplies and orders more toner and paper as needed.
  • Reviewed online communications to provide feedback and support for content updates.
  • Maintained professionality and efficiency while working closely with leadership.
Office Administrative Assistant, 11/2020 - 05/2021
Coalition For The Homeless City, STATE,
  • Directed clients and guests to correct departments, rooms and staff members.
  • Directed customer communication to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained accurate department and customer records.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Responded effectively to sensitive inquiries or complaints.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Obtained scanned records and uploaded to database.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • HMIS
Guest Service Agent, 07/2016 - 11/2019
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Welcomed large volume of guests and improved overall customer service.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Detailed all policies and procedures, including safety information to guests upon hotel check in.
  • Recommended local area establishments or services to suit guest interests and plans.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
Education and Training
High School Diploma: , Expected in 06/2005
Status -
: Elementary Education, Expected in
University of The Virgin Islands - Charlotte Amalie, VI
Status -

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Resume Overview

School Attended

  • University of The Virgin Islands

Job Titles Held:

  • Family Support Navigator
  • Support Clerk Student Enrollment
  • Office Administrative Assistant
  • Guest Service Agent


  • High School Diploma
  • Some College (No Degree)

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