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Family Services Specialist III Resume Example

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FAMILY SERVICES SPECIALIST III
Professional Summary

Family Services Specialist with 5+ years of experience, providing coaching and case management services to assess family needs and provide safety and self sufficiency for families. Excellent reputation for resolving problems, improving customer issues, and assisting peers in program knowledge and application.

Skills
  • Customer needs assessment
  • Individual and family coaching and goal planning
  • Relationship development and rapport
  • Excel in high pressure situations
  • Adaptability
  • Prompt problem solving
  • Independently motivated with minimal supervision
  • Withstand stress
  • Effective case planning
  • Deadline driven
  • Delegate efficiently
  • Positive outlook and approach
  • Resourceful
  • Effectively implement changes timely
  • Goal oriented
  • Organized
Work History
06/2019 to CurrentFamily Services Specialist IIIStanislaus County CSA | Modesto, CA
  • Maintained confidential records and documentation in CIV database.
  • Constructed comprehensive customer plans to establish goals and track progress keeping the customer engaged and meeting program targets.
  • Offered family crisis intervention to manage conflict and identify barriers creating mutual resolutions.
  • Conducted interviews and completed assessments to understand customer needs and discover barriers that affect progress towards self sufficiently.
  • Assisted parents with appointment scheduling and transportation arrangements to maintain participation in activities.
  • Implemented CW 2.0 resources to define barriers and strengthen customers abilities and skills assessing for appropriate activities.
  • Identified signs and symptoms of violence, abuse, and neglect for immediate support and provided resources for remediation.
  • Liaised with community organizations and provided resource and treatment referrals.
  • Conducted individual and family planning sessions to help customers achieve personal goals and family goals creating a healthy supportive cohesive environment.
  • Supported Cal Learn customers in planning and attaining academic success using county resources and support from HSA nurses and the HVP.
  • Worked closely with HSA nurses and HVP staff to provide county resources to encourage safe and nurturing environments for the family and individual.
  • Built solid and trusting rapport with parents and families, creating a safe environment and open communication to meet case needs and deadlines.
  • Documented data and completed accurate updates to case records.
  • Independently monitored 94 cases and 241 individual programs to meet goals and deadlines timely.
  • Mentored peers providing support and encouragement in high stress situations.
  • Implemented policy changes to State/Federal regulations and procedures efficiently and timely.
  • Assisted Work Force Development on mock interviews and peer reviews.
  • Monitored progress and documented customer achievements to assess in next appropriate activity.
  • Interviewed individuals and families to assess needs and provide informational county resources.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
06/2015 to 06/2019Family Services Specialist I and IIStanislaus County CSA | Modesto, CA
  • Processed CalWorks, Calfresh, and Medi-Cal cases efficiently and timely to meet deadlines.
  • Reviewed and processed special projects assigned from management.
  • Maintained confidentiality of customer records and case information.
  • Tribal TANF Liaison for Stanislaus County
  • Mentor to pre-trainees and new staff coming out of training.
  • Confidential case worker processing peer cases accurately and impartially.
  • Process monthly state reports: Applicant IEVS, ECS, New Hire, PVS, and Paris Military and Interstate Reports.
  • Assess overpayments, correct quality assurance cases, and review cases for hearings filed.
  • Assess eligibility for Temporary and Permanent Homeless Assistance Program budgets and utility vouchers .
  • Assisted with customer office visits, email rotation, and any casework needed to meet deadline.
  • Explaining program rules, regulations, and policies making sure the customer is aware of their rights and responsibilities while receiving public assistance.
  • Increased customer satisfaction by resolving conflict during office visits and recertification interviews.
  • Developed unit processes and procedures.
  • Assisted peers with coaching, mentoring, and support.
  • Calculated budgets for placement, age, and program for Foster Care.
  • Reviewed and calculated clothing allowances and issued funds for all children in placement monthly.
  • Assigned a 469-child inventory caseload consistently meeting deadline monthly.
  • Worked closely with social workers and probation officers for directive placement.
  • Worked closely with Emergency Response providing oversight of children removed from the home until placement.
05/2014 to 06/2015Campus Operations CoordinatorUniversity Of Phoenix | Salida, CA
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Liaison between students and academic counselors.
  • Devised strategies to promote marketing for testing and room rental income.
  • Processed and prepared billing of room rentals and testing fees.
  • Billing of Canteen and Staples supplies
  • Recorded all data of student tracking and log-ins.
  • Scheduled service orders, billing reports, and end-of-month totals or recordkeeping.
  • General office procedures and practices.
  • Processed Leave of Absence requests and attendance tracking.
  • Processed faculty sign-in sheets for payment.
  • Member of the Emergency Response Team.
  • Responsible for instructing and reviewing intruder policies, monthly fire drills, active shooter drills, and power outages drills, with every faculty member.
  • Prepared daily marquee and attendance rosters for students and faculty.
  • Trained and assisted students in navigating the student website, applying for financial aid, apply for graduation, scheduling CLEP and DSST testing or placement.
05/2003 to 04/2005General Winery Worker TrainerE&J Gallo Winery | Modesto, CA
  • Responsible for training new hires on production lines and safety procedures, shift scheduling, supervising employees, check handling, material handling, and plant evaluations.
  • Conducted pre-shift production meetings.
  • Educated potential investors with line production, plant procedures, and operations.
  • Conducted orientation training
  • Revised and re-wrote employee handbook.
  • Conducted trainee evaluations.
  • Created the Ergonomics Team working closely with the Safety Team to improve employee safety and decrease accidents.
  • Assisted on all work lines where needed including cleaning, helping otheremployees when needed, rewashing bottles, operated labeler, packer, arpac wrapper, pallatizer, and PAI elevators.
Education
08/2014Associate of Arts | Behavioral And Social Sciences Modesto Junior College, Modesto, CA
  • Continuing education to become bilingual in Spanish, starting January 2021. Currently enrolling at CSU Stanislaus to obtain my Bachelors Degree.
Certifications
  • First Aid/CPR Certified
  • Dealing with Emotional Customers
  • Working with Diverse Customers
  • Human Trafficking
  • CalWorks Home Visit
  • Working with Diverse Clients
  • Strengthening Families and the Five Protective Factors
  • UCD Healing and and Recovery from Trauma
  • UCD Kinship Guardianship Assistance Payment Program
  • UCD Foster Care Eligibility
  • UCD Juvenile Court Processes
  • UCD Effectively Dealing with Difficult Customers
  • Building Winning Teams Certified
Program Knowledge
  • CalWorks; CalFresh; Medi-Cal
  • Welfare to Work; CW 2.0; Home Visit Program
  • Cal-Learn
  • Foster Care: KinGap; Resource Family Approval Program; Approved Relative Caregivers Program; Adoptions Assistance Program; Foster Care; AB12
  • Refugee Cash Assistance
  • Temporary Homeless Assistance Program; Permanent Homeless Assistance Program
  • Prucol; DACA
  • Microsoft Word; Excel; Powerpoint; CIV; MEDS
  • Oracle; IS3; SGA; Resource Scheduler; Outlook; FAFSA; Kewill; Newsource; ADA Referrals
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Resume Overview

Companies Worked For:

  • Stanislaus County CSA
  • University Of Phoenix
  • E&J Gallo Winery

School Attended

  • Modesto Junior College

Job Titles Held:

  • Family Services Specialist III
  • Family Services Specialist I and II
  • Campus Operations Coordinator
  • General Winery Worker Trainer

Degrees

  • 08/2014 Associate of Arts | Behavioral And Social Sciences

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