family services coordinator resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Opportunity to obtain a position as a Management and Strategic Leader where can continue developing skills and abilities, demonstrating an excellent performance that will contribute with professional development and meet the goals of the Organization. With over 15 years of experience in Management and Leadership, Family Services and Human Resources industries. Responsible, excellent attitude, teamwork and work under pressure, Bilingual Spanish and English, fast learning of new processes and excellent interpersonal skills. Knowledge of Microsoft Office, SAP, FORTE, COPA and ChildPlus. Time Management consider myself a professional, responsible and with the greatest interest person contribute knowledge and skills learned through studies and professional work experiences. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Hope to be considered for an interview personally.

  • Microsoft Office, SAP, COPA and ChildPlus.
  • Communication Skills, Office Management
  • Excellent interpersonal skills, Payroll
  • Consultation, Policies
  • Customer Service Skills, Program Development
  • Data entry,
  • Data Management, Public Relations
  • Materials, Telephone
  • Merchandising, Typing
  • Interviewing skills
  • Written and verbal communication
  • Relationship development
  • Directing, Quality Management
  • Documentation, Receiving
  • Bilingual English and Spanish
  • Recruitment
  • Filling, Research
  • Human Resources, Seminars
  • Inventory, Shipping
  • Keyboard, Spanish
  • Leadership, Staffing
  • First Aid/CPR
  • Communications
  • Supervision
  • Client needs assessments
Work History
Family Services Coordinator, 10/2018 - 07/2020
City Of Chattanooga Chattanooga, TN,
  • Serve as program resource for consultation, information, and referral regarding community resources to team members and client families.
  • Serve as program resources for other community organizations and resources in order to maintain collaborative agreements and effective community partnerships, which support enrolled families without duplication of services.
  • Assist in ongoing assessment of quality of services provided and ongoing program development.
  • Maintain accurate and timely caseload with 360 files both written and electronic.
  • Consult to families in non-compliance status to facilitate assistance if family is in need in order to support continuation in program participation.
  • Maintain program’s Recruitment Plan and related documentation, and attend health fairs and conduct child-find activities.
  • Maintain professional contacts and relationships with personnel from other community organizations to facilitate referrals.
  • Confirm that enrollment requirements are maintained at optimal levels while maintaining active waiting list for program services.
  • Complete all required paperwork with families for application to program, including income verification, priority eligibility checklist, etc.
  • Confirm provision of complete and accurate enrollment documentation for entry into program’s Data Management System.
  • Provide accurate and up-to-date waiting list information to Program Director in order to facilitate timely enrollment of families at funded enrollment level.
  • Provide written documentation to families of enrollment and/or waiting list status.
  • Assist with training other employees and providing back up when necessary.
  • Participate actively in departmental meetings, training and education, as well as quality management process.
  • Oversee labor planning and staffing; affirm new associates are trained for their position.
  • Deliver timely communication through regular management and team meetings.
  • Coach, support, and evaluate direct report performance, taking corrective action when necessary.
  • Delegate and oversee work assignment so that service delivery is performed according to organization's mission, policies and procedures and service philosophy.
  • Provide case consultation and in-service training, as appropriate.
  • Identify unmet training needs.
  • Conduct case reviews at least quarterly.
  • Conduct performance evaluations.
  • Support and enhance team member's ability to perform their jobs by teaching and modeling technical knowledge and skills, work management and communication skills and conflict management skills.
  • Provide direct support to personnel when are new; developing competencies, and experiencing challenging circumstances with individuals and families work with or experiencing higher caseloads.
Materials Administrator, 12/2016 - 08/2018
Eaton Corporation West Virginia, MN,
  • Verified and kept records regarding incoming and outgoing shipments of store products.
  • Prepared items for return shipments back to main corporate warehouse or other stores.
  • Duties included assembling, addressing, stamping, coordinating shipping/receiving merchandise, unloading/unpacking, verifying products, and recording incoming merchandise.
  • Arranged transportation in coordinating shipping/receiving merchandise.
  • Oversaw and handled presentation of merchandise on store floor.
  • Verified and maintained warehouse inventory updated.
  • Technical Program.
  • Investigated requests for deviations from established materials or suppliers and made appropriate approval or denial judgments.
  • Reviewed supplier proposals and materials and provided ongoing monitoring to maintain consistent supplies.
  • Evaluated field materials to assess compliance with established specifications.
Technical Program Lead, 03/2012 - 12/2016
Booz Allen Hamilton Inc. Columbia, MD,
  • Perform pre-qualification applications, income assessment, place of residence, special needs of participants, among others requirements that Head Start/Early Head Start Programs required.
  • Guiding families, receive requested documents and perform data entry with enrollment information provided by family.
  • Filling documents and correspondence, faxing, photocopying documents, among others.
  • First Job: Property Officer Perform inventory of fixed assets located in centers Head Start/Early Head Start and Head Office.
  • Transfer of equipment from one center to another and perform right process of confiscation and usable.
  • Conduct strategic and logistical plans using tools of planning, organization, management and control to facilitate achievement of objectives of company.
  • Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials.
  • Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor.
  • Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work.
  • Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.
  • Keeps measurement equipment operating by following operating instructions; calling for repairs.
  • Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations.
Housekeeping Assistant Manager, 01/2008 - 02/2012
Aimbridge Hospitality Beverly Hills, CA,
  • Supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors.
  • In managing and directing of day–to–day operations of all Housekeeping and laundry functions.
  • Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.
MBA: Business Administration and Management, Expected in 06/2015
University of Turabo - Caguas, PR
Status -
  • Graduated summa cum laude
  • Graduated with 3.75 GPA
BBA: Business Administration, Expected in 05/2005
Columbia Central University - Caguas, PR
Status -
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • University of Turabo
  • Columbia Central University

Job Titles Held:

  • Family Services Coordinator
  • Materials Administrator
  • Technical Program Lead
  • Housekeeping Assistant Manager


  • MBA
  • BBA

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