Family Services Coordinator resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Family Service Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service and Multitasking and training in CAPS and Bright From The Start. Motivated to learn, grow and excel in The School District.

  • Program development
  • Interviewing skills
  • Written and verbal communication
  • Customer service
  • Records review
  • Staff training
  • Technical assistance
  • Field surveying
  • Accounts reconciliation
  • Credit card processing
  • Account maintenance
  • Recruiting
Work History
Family Services Coordinator, 11/2018 - Current
Curative Care West Allis, WI,

I perform administrative and clerical work. This includes typing, filing and data entry. I provide monthly CAPS attendance to Maximus. This system tracks the participants that are in the program and to make sure that they are utilizing the services. I also Complete Provider Rate Sheet forms. This form gives the Case mangers the appropriate annual income to determine their weekly fee for the Afterschool program. These forms are submitted to their Case Mangers and reviewed by them for approval into the program. In order for Community Schools to get any reimbursements, I have to log in online to the CAPS database and file for reimbursements with Bright From The Start. I collect and report monthly attendance for all sites each month. This information is submitted to our Main office.

I monitor the payment accounts to make sure that all participants remain in good standing. I keep track of credits that accumulate on accounts. I communicate with the Case mangers of the participants that are in our afterschool program. We communicate to make sure that everything is updated on both ends so that our records match. Snack evaluations are performed throughout the year with our 11 grant sites. The grant sites are the sites that we get reimbursements for. My job is to make sure that all procedures are being followed according to Bright From The Start. Every year each Grant site has to do an annual renewal. I submit the necessary paperwork to Maximus/CAPS after its been signed by our department. This is to make sure that our information stays current in the system. The forms that are submitted are: Direct deposit form, Electronic payment request form and a W-9 form etc.

I greet visitors and direct them to the appropriate personnel. I answer any questions that a customer may have. I answer the telephone, take messages, screen calls and take care of any complaints. When needed I have to fill in at sites if we are short. I'm in a weekly rotation for Monday evenings to stay and receive money orders and checks that are taken at the sites. I make sure that they are processed under the right account so that the account can remain in good standing.

I call and schedule interviews for our department as needed. I'm responsible for a portion of our departments orientation. I go over the necessary paperwork with them and I explain to them how the snack process works. After that has been completed I do the final process with them and that’s conducting a final background check through Bright From The Start. In order to remain in compliance this is one of many things that have to been done. I log them into the livescan fingerprint instructions page for them to start the process. A confirmation is sent to my supervisor once they have completed the background check and then its updated into the States database. When a compliance visit is conducted with Bright From The Start, all background information will available to them in their system.

Site Supervisor, 08/2018 - 11/2018
City Of Litchfield Park, Az Litchfield Park, AZ,

I was responsible for supervising an afterschool program. I managed over 60 kids in my program. I was responsible for the following.

- Maintain payment records for the participants

- Created lesson plans for the participants

- Organized payroll for my staff.

-Kept parents updated on upcoming events

- Kept accurate records of any incidents or accidents in the program.

-Maintained a safe and enjoyable environment.

Activity Leader, 07/2017 - 08/2017
Family Ymca Of Greater Augusta Highgate, GA,
  • Kept activity rooms and equipment organized and clean.
  • Provided clear instruction to activity and program participants to ensure fun and safety.
  • Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance.
  • Enhanced activity strategies to help users of different ability levels engage in activities.
Head Cashier Supervisor, 05/2016 - 06/2017
Piggly Wiggly City, STATE,
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Used POS system to enter orders, process payments, and issue receipts.
High School Diploma: , Expected in 05/2020
Carver High School - Columbus, GA

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Resume Overview

School Attended

  • Carver High School

Job Titles Held:

  • Family Services Coordinator
  • Site Supervisor
  • Activity Leader
  • Head Cashier Supervisor


  • High School Diploma

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