Hardworking and reliable professional with strong ability to meet objectives. Highly organized, proactive and punctual with the ability to thrive in team-based or individually motivated settings. Results-focused leader skilled at managing multiple cases with great attention to detail and knowledge of local resources. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Experience
11/2018 to 08/2020
Family Service WorkerYouth Villages – Jeffersonville, IN,
Provided protective foster care and supportive services for abused or neglected children.
Investigated suspected child abuse and neglect complaints by making on-site visits, securing background information, and interviewing parties involved.
Discussed investigative findings and observations with supervisor and recommended the opening of protective services, foster care, or supportive services cases.
Intervened in crisis situations, removed the child from the home if the situation is life threatening, and arranged for temporary placement in foster homes, group homes, or treatment facilities.
Developed case plans to establish goals, objectives, tasks and time frames for all parties involved in case.
Provided counseling and guidance to clients in defining their needs, interests, and courses of action and referred clients to other professionals, agencies, services, or community resources appropriate to clients' problems.
Recruited and trained families, conducted home studies and family assessments to determine appropriate child placements, and visited clients and/or foster parents on a regular basis to monitor progress toward case objectives.
Documented all case work activities and developments and prepared court reports for custody hearings and presents testimony when necessary.
Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
03/2017 to 11/2018
Mental Health ParaprofessionalConn's, Inc. – Webster, TX,
Taught youth a curriculum of skills in social, self-help, independent living, maintenance, and academic areas.
Provided and/or coordinated academic assistance to youth and worked closely with the Education Instructor(s)/Teacher(s).
Assisted with youth intake as needed which includes assessment of youth and completion of intake documentation.
Assisted case management of clients as needed regarding advocacy and assisted parents/guardians with concerns and needs.
Secured community services that might be available to the client and the client's family.
Implemented collateral on and off-site intervention techniques and therapeutic interventions with the youth and their family in coordination with the director and program therapists; maintained all required documentation therein.
Remained informed about local, state, and federal standards and regulations pertaining to the provision of services to youth and their families.
Assisted staff and/or clients with appropriate discharge criteria/plans.
Worked closely with the youth’s parents, teachers, social workers and significant others to ensure the definition and implementation of a proper and effective program, and to assist each youth in achieving his/her maximum potential.
Facilitated weekly group sessions focused on various issues to help groups and individuals.
01/2016 to 03/2018
Customer Service RepresentativeComfort Inn & Suites Presidential – City, STATE,
Recognized and greeted the guest upon entry into the lobby or on the telephone. Responded appropriately to information requests.
Used suggestive selling techniques to sell rooms, make advance reservations and solicit franchise programs.
Operated the front desk equipment such as switchboard (PBX), Property Management System (PMS), fire panel, Central Reservation System, copier, calculator, fax and printers.
Provided security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines and reporting suspicious activity by guests.
Completed paperwork necessary for Front Desk operations (editing check-ins, credit card vouchers, cashier reports, room reports.
Maintained consistent communication with the housekeeping and engineering departments to advise of any room changes.
Trained new employees each in procedures and policies in order to maximize team performance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
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