family service worker 2 resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Detail-oriented professional with extensive understanding of Child Development, trauma, and families in at-risk situations. Proven history of effective support and care for families and children both as a case worker and as a facilitator. Dedicated to long-term plan success.

  • Excellent written and verbal communication skills
  • Strong attention to detail and accuracy in documentation
  • Ability to manage workload, prioritize work, and work with others as a team player.
  • Passion for helping children and families to achieve their goals.
Family Service Worker 2, 05/2011 - Current
Tennessee Department Of Children's Services City, STATE,
  • Completed, reviewed, and integrated intake assessments (CANS and FAST) with families to determine service needs.
  • Discussed eligibility requirements for different services to help families gather required information and documentation.
  • Supported needs of at-risk families by facilitating Child and Family Team Meetings to identify strengths and needs of the family and develop a plan to meet those needs.
  • Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
  • Interviewed family members to assess situations, capabilities and problems within the Child and Family Team Meeting, home visits, and meetings with providers.
  • Identified appropriate community resources and provided referrals for services.
  • Managed foster parent support groups (KEEP) addressing topics such as positive discipline, trauma information, and parenting styles.
  • Entered Child and Family Team Meetings, case notes, and Permanency Plans in centralized database (TFACTS) and maintained up-to-date case records for all clients.
  • Conferred with clients to discuss options and goals for various services.
  • Trained to properly and compassionately interact with clients coming from all walks of life and all life situations.
  • Encouraged clients to express feelings and discuss what was happening at home and helped each person develop insight into personal lives and relationships
  • Maintained confidential case documentation.
  • Developed workable solutions for recurring problems for individuals and families.
  • Assisted in the development of Family Permanency Plans, prepared documents for court, and ensured all reasons for custody were addressed utilizing assessments, court documents, and input from the family, child, and other team members.
Special Education Teacher Assistant-Pre-K, 07/2010 - 05/2011
Spring City Elementary School City, STATE,
  • Maintained safe, educational environment for students during learning and free play time.
  • Implemented lesson plans for students with varying learning styles.
  • Assembled instructional materials for children's projects and play-time.
  • Communicated regularly with parents, teachers and administrators about students' progress and needs.
  • Led instruction for small groups of children.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Created colorful, attractive displays for bulletin boards and hallways.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Observed student performance and analyzed individual records to assess progress.
  • Worked outside normal hours to be available to answer parent and student questions.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Provided positive and welcoming experience when collaborating with adults and children.
  • Mentored students needing extra assistance in understanding lessons or concepts.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Motivated students to be more engaged in classes through applying positive reinforcement techniques.
  • Led students through safety procedures for active shooter and fire drills.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Promoted calm, disciplined classroom setting for successful learning.
Mental Health Child and Youth Case Manager , 05/2009 - 05/2010
Rhea Mental Health Volunteer Behavioral Health City, STATE,
  • Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
  • Coordinated counseling efforts with mental health professionals, doctors, nurses and social workers.
  • Handled complex cases and participated in intradepartmental projects and team initiatives to determine best treatment options for patients.
  • Provided psychotropic medication support by monitoring treatment adherence, recording side effects and determining effectiveness of treatment.
  • Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
  • Effectively managed time and caseloads based on 30 sessions per week.
  • Supported over 30 patients while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results.
  • Conducted home and school visits to ensure positive relationships and monitor progress.
Head Start Head Start Lead Teacher/Head Start Family Advocate, 06/2003 - 05/2009
Spring City And Dayton Head Start City, STATE,
  • Observed children, using Anecdotal method to record development, interests and skills.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Kept records of over 40 students' progress, detailing behavioral, emotional, academic and social growth.
  • Read stories to children and taught painting, drawing and crafts.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Observed children to record development.
  • Organized diverse learning and play activities for classroom of 20 students.
  • Planned and led games, reading and activities for groups of 20 children.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Participated in professional development activities annually.
  • Introduced groups of 20 toddlers to multisensory activities through music, dance and stories to encourage exploration and spark curiosity.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 3 and 4-year-old students.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Followed data security regulations to keep client information confidential.
  • Utilized task prioritization and data organization skills to effectively manage large caseload.
  • Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
  • Determined availability of services and programs within community for parents with disabled youngsters.
  • Partnered with families and provided resources to build growth that promoted better self-reliance.
  • Conducted home visits and kept in contact with families by phone in accordance with agency policies.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Interviewed family members to assess situations, capabilities and problems.
  • Referred family members to outside support options to assist with coping during times of increased stress.
  • Explained available housing, domestic violence, employment, education and substance abuse treatment resources.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Identified appropriate community resources and provided referrals for services.
Education and Training
Bachelor of Science: Multidisciplinary Studies, Expected in 05/2002
Tennessee Technological University - Cookeville, TN
Status -
Associate of Science: Early Childhood Education/ Elementary Education , Expected in 05/2000
Roane State Community College - Harriman, TN
Status -
High School Diploma: , Expected in 05/1995
Bearden High School - Knoxville, TN
Status -

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Resume Overview

School Attended

  • Tennessee Technological University
  • Roane State Community College
  • Bearden High School

Job Titles Held:

  • Family Service Worker 2
  • Special Education Teacher Assistant-Pre-K
  • Mental Health Child and Youth Case Manager
  • Head Start Head Start Lead Teacher/Head Start Family Advocate


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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