Family Service Specialist 2 Resume Example Company Name

FAMILY SERVICE SPECIALIST 2

Professional Summary

Ambitious bilingual professional, skilled at finding and implementing the best possible solutions, with the goal to excel in the workplace. Having experience as a Case Manager, Administrative Assistant and Customer Service Specialist, who is committed to approaching any given task with tenacity and attention to detail.

Skills

Excellent communication skills
Customer service-oriented
Excellent planner and coordinator
Bilingual-Fluent in Spanish
Strong problem solver
Organized
Invoice processing

Works well under pressure
Team building
Microsoft Word proficiency
Administrative support specialist
Database management
Skilled community-based case manager
Self-starter

Work History

Family Service Specialist 2, 02/2016 to Current
Company Name – City, State

Conducting field investigations concerning allegations of child abuse or neglect
Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs
Document the reports of the investigations based on the allegation, following specific guidelines
Help connect individuals, families and communities with social services and community-based organizations
Write and translate to Spanish or to English legal documents such as Complaints, Court Reports and Case Plans
Develop workable solutions for recurring problems for individuals and families
Provide assessments and made recommendations to the court

Administrative Assistant, 02/2012 to 02/2016
Company Name – City, State

Officemanagement
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in office documentation.
Adeptly managed a multi-line phone system and pleasantly greeted all personnel and clients.
Led well-received panel discussion on Time Management and Customer Service at annual company's workshops.
Screened applicants' resumes and coordinated both phone and in-person interviews.

Assistant Case Manager , 08/2011 to 02/2013
Company Name – City, State

Maintained case files that included activities, progress notes, evaluations, and recommendations
Provided assistance with the preparation of project-related reports, manuscripts, and presentations
Charted weekly progress notes and quarterly summaries
Developed liaisons and networks with other parole officers, community agencies, correctional institutions, psychiatric facilities, and aftercare agencies to plan for helping offenders with life adjustments
Submitted protocols and other required research documentation

Education

Bachelor of Science: Criminal Justice, Minor in Psychology, 2007
Rutgers, The State University of New Jersey - City, State

Coursework includes: Speech and Communication, Sociology and Psychology

Accomplishments

State of New Jersey Bilingual Communicative Ability Test (BICAT with the highest passing proficiency score-Level 3
Bilingual Business Minority Award Outstanding student award: Fall 2008
New Jersey Department of Children and Families- Employee of the Month April 2017

Certifications

Certified Bilingual English and Spanish-New Jersey Civil Service Commission
Certified Family Team Meeting Facilitator-Division of Child Protection and Permanency

Resume Overview

School Attended

Rutgers, The State University of New Jersey

Job Titles Held:

Family Service Specialist 2
Administrative Assistant
Assistant Case Manager

Degrees

Bachelor of Science : Criminal Justice, Minor in Psychology , 2007

Family Service Specialist 2 Resume Example

Resume Score: 80%

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