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Family Service Specialist 2 Resume Example

Resume Score: 80%

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FAMILY SERVICE SPECIALIST 2
Professional Summary
Ambitious bilingual professional, skilled at finding and implementing the best possible solutions, with the goal to excel in the workplace. Having experience as a Case Manager, Administrative Assistant and Customer Service Specialist, who is committed to approaching any given task with tenacity and attention to detail.
Skills
  • Excellent communication skills
  • Customer service-oriented
  • Excellent planner and coordinator
  • Bilingual-Fluent in Spanish
  • Strong problem solver​
  • Organized
  • Invoice processing
  • Works well under pressure
  • Team building
  • Microsoft Word proficiency​
  • Administrative support specialist​
  • Database management​
  • Skilled community-based case manager
  • Self-starter
Work History
Family Service Specialist 2, 02/2016 to Current
Company Name – City, State
  • Conducting field investigations concerning allegations of child abuse or neglect
  • Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs
  • Document the reports of the investigations based on the allegation, following specific guidelines
  • Help connect individuals, families and communities with social services and community-based organizations
  • Write and translate to Spanish or to English legal documents such as Complaints, Court Reports and Case Plans
  • Develop workable solutions for recurring problems for individuals and families
  • Provide assessments and made recommendations to the court
Administrative Assistant, 02/2012 to 02/2016
Company Name – City, State
  • Officemanagement
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.​
  • Managed office supplies, vendors, organization and upkeep.​
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in office documentation.
  • Adeptly managed a multi-line phone system and pleasantly greeted all personnel and clients.​
  • Led well-received panel discussion on Time Management and Customer Service at annual company's workshops.​
  • Screened applicants' resumes and coordinated both phone and in-person interviews.
Assistant Case Manager , 08/2011 to 02/2013
Company Name – City, State
  • Maintained case files that included activities, progress notes, evaluations, and recommendations​
  • Provided assistance with the preparation of project-related reports, manuscripts, and presentations
  • Charted weekly progress notes and quarterly summaries​
  • Developed liaisons and networks with other parole officers, community agencies, correctional institutions, psychiatric facilities, and aftercare agencies to plan for helping offenders with life adjustments​
  • Submitted protocols and other required research documentation

Education
Bachelor of Science: Criminal Justice, Minor in Psychology, 2007
Rutgers, The State University of New Jersey - City, State
  • Coursework includes: Speech and Communication, Sociology and Psychology
Accomplishments
  • State of New Jersey Bilingual Communicative Ability Test (BICAT with the highest passing proficiency score-Level 3
  • Bilingual Business Minority Award Outstanding student award: Fall 2008
  • New Jersey Department of Children and Families- Employee of the Month April 2017
Certifications
  • Certified Bilingual English and Spanish-New Jersey Civil Service Commission
  • Certified Family Team Meeting Facilitator-Division of Child Protection and Permanency
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Rutgers, The State University of New Jersey

Job Titles Held:

  • Family Service Specialist 2
  • Administrative Assistant
  • Assistant Case Manager

Degrees

  • Bachelor of Science : Criminal Justice, Minor in Psychology , 2007

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