Family Service Counselor Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile

Highly-motivated Family Service Counselor with Exceptional communication and listening instincts and the ability to engage with new and existing clients to discover the opportunities and options that bring forth shared values. Three years of successful accumulation of Knowledge gained from the Corporation combine with skills learned at the university level ln Mortuary Science. To obtain a sales manager position with the corporation that welcome motivation while simultaneously offering a supportive environment and utilize my current experience and capabilities will assist in the growth and value of the corporation.

  • Communications
  • Organization
  • Planning and coordination
  • Customer service
  • Sales
  • Mortuary operations/Funeral Services
  • Embalming techniques
  • Life insurance knowledge
  • Problem resolution
  • Relationship development
  • Microsoft Office, excel, and powerpoint
  • Staff scheduling
  • Family counseling
Education and Training
Wayne State University Detroit, MI Expected in : Mortuary Science - GPA :
MMG Advanced Family Service Counselor Training Cen Beverly Hills, MI, Expected in 04/2017 Certificate of Completion : - GPA :
Wayne County Community College District Detroit, MI Expected in 08/2012 Associate of Applied Science : - GPA :
Bortz of Warren Training Center Warren, MI, Expected in 05/1996 Certification of Nurse Assistant : Certified Nurse Assistant - GPA :
Service Corporation International - Family Service Counselor
Webster, TX, 04/2017 - Current
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
  • Met with manager to discuss accomplish sales goals and facilitate sales growth.
  • Interfaced with customers to resolve problems quickly.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Cultivated strong relationship with customers while fostering positive business image.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and service.
  • Increased number of return customers by 10% through effective problem solving and conflict resolution.
  • Conducted pre-need consultations to educate clients on available burial options.
  • Arranged burials in manner consistent with each family's heritage and religious beliefs.
  • Implemented pre-need burial arrangement services, which guaranteed specific prices and secured clients' company trust.
  • Consulted with families of deceased to make burial arrangements.
  • Offered counseling and comfort to bereaved family members and friends.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
Alternate Solutions Health Network - Business Owner
Cincinnati, OH, 06/2018 - Current
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Assigned 4 employees to specific duties to best meet needs of store.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
  • Evaluated employee performance.
  • Negotiated and worked with local vendors to keep costs low and build community relations.
  • Created weekly schedules for employees.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Created engaging merchandise presentations to motivate impulse purchases.
Stcharles - Home Health Aide
Billings, MT, 06/2013 - 09/2017
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Administered necessary medications as directed by care plan.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Martha T. Berry M.F. - Certified Nursing Assistant
City, STATE, 06/2001 - 04/2009
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.

Motivating and mentoring new counselors

  • To improve department skills, knowledge, and efficiency
  • Maintain the family engagement which increase account values, by giving good customer service

Provide Support to all departments

  • Serving as the office liaison
  • Including their implements on plan of service
  • Preserving time to increase value

Sold private estate in 2019, increased pre-need and

at-need by 75% in 2020

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Resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Wayne State University
  • MMG Advanced Family Service Counselor Training Cen
  • Wayne County Community College District
  • Bortz of Warren Training Center
Job Titles Held:
  • Family Service Counselor
  • Business Owner
  • Home Health Aide
  • Certified Nursing Assistant
  • Certificate of Completion
  • Associate of Applied Science
  • Certification of Nurse Assistant

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