Family Self Sufficiency Manager resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Collaboration Program Development Leadership Problem Solving Research and Analytical Skills Volunteer Recruitment
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Family Self Sufficiency Manager, 09/2016 to Present
Eze Castle Integration, ,
  • Manage Client Escrow Accounts.
  • Development of individualized Training and Service Plans.
  • Conduct Program intake interviews.
  • Assessment of client needs.
  • Developed a healthy and ethical relationship with clients to assist them with meeting their needs and goals.
  • Develop Communications to the general public.
  • Successfully transition clients from welfare to self-sufficiency through a variety of supportive services.
  • Coordinate activities, manage, counsel and evaluate a caseload of participants.
  • Facilitated the development of programs and services with community providers identifying ways to help clients overcome barriers to education and employment.
  • Provided information and assistance to the public on a wide range of housing issues including low-cost housing options and HUD'S first time home buyer programs.
  • Successfully Mediate conflicts between landlords and tenants.
  • Identified and tapped new fundraising opportunities through extensive research and network building.
  • Evaluated and monitored contract performance to determine need for contract amendments or extensions and compliance with contractual obligations.
  • Oversee the successful facilitation of resident events and programs.
  • Perform quarterly home visits to ensure clients are in safe, decent, and sanitary living conditions.
Resource Coordinator, 02/2016 to 09/2016
Department Of Administrative Services, State Of Ohio, ,
  • Developed and implemented afterschool programs for the community.
  • Supervision of program employees.
  • Management of Family Support Services cases.
  • Cultivate relationships with donors and funding parties.
  • Oversee Individual fundraising efforts.
  • Monitored and evaluated all partnership programs and services.
  • Facilitate meetings with community leadership.
  • Facilitate cross-referral of students and families between social service providers.
  • Identify and recruit people and organizations willing to offer programs and services for family support programs.
  • Develop, execute, and evaluate the activities of the programs and services.
  • Negotiate agreements with people and organizations who provide services.
  • Oversaw The recruitment and training of volunteers.
  • Effectively developed and maintained relationships with community leadership.
  • Assured that program goals and performance outcomes were met in accordance with state government grants and support.
  • Performed formal and informal evaluations of program impact demographics and outcomes.
  • Evaluated training needs for staff.
  • Developed and maintained open and positive relationships with parents staff and administration.
Resource Coordinator/ Unit Manager, 01/2015 to 02/2016
Boys & Girls Club Of Lake CountyCity, STATE,
  • Supervised Program Staff.
  • Planned, organized, reviewed, and coordinated the activities and programs of a youth afterschool program.
  • Created tutoring program to meet the individual needs of students served.
  • Mentor/tutor at-risk students, including providing academic instruction, advocacy, and crisis management.
  • Mentor/tutor at-risk students, including providing academic instruction, advocacy, and crisis management.
  • 21 Century Grant Tracking and reporting.
Human Resource Intern, 08/2013 to 07/2014
Eastern Illinois UniversityCity, STATE,
  • Assisted human resource director with recruitment and interview process.
  • Assisted Director in training and development strategies.
  • Conducted initial phone screen interviews.
  • Prepared and maintained new employee files.
  • Conducted surveys of university departmental heads to assess staffing needs.
  • Worked Collaboratively with director of HR and Technology department to develop online training for university employees.
  • Collected and analyzed staffing data for board reports.
  • Train and process new student employees.
  • Train employees on new computer systems.
  • Provided superior Explanation of resources, services, and administrative processes to employees.
  • Assists HR Director with various research projects and/or special projects.
Bachelor of Arts: , Expected in May 2014
Eastern Illinois University Walden University - Charleston Minneapolis, IL MN
Master of Public Administration: Political Science Public Administration, Expected in 2016
- ,
Political Science Public Administration
Doctorate of Public Administration: Non Profit Leadership, Expected in 2019
Walden University - Minneapolis, MN
Non Profit Leadership
academic, administrative, crisis management, Client, clients, Train employees, fundraising, government, grants, human resource, HR, instruction, leadership, Director, Mediate, meetings, Mentor, network, processes, recruitment, reporting, research, staffing, Supervision, surveys, phone, tutoring
Additional Information
  • Special Awards *Zion-Benton Leadership Academy Graduate, 2015 *United States Congressional Recognition for Community Leadership, 2015 *State of Illinois Congressional Recognition for Community Service and Leadership, 2015

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Resume Overview

School Attended

  • Eastern Illinois University Walden University
  • Walden University

Job Titles Held:

  • Family Self Sufficiency Manager
  • Resource Coordinator
  • Resource Coordinator/ Unit Manager
  • Human Resource Intern


  • Bachelor of Arts
  • Master of Public Administration
  • Doctorate of Public Administration

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